Escrow Assistant at First American

El Reno, Oklahoma, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Real Estate, Title InsuranceIndustries

Requirements

Passion for helping customers while maintaining a professional and positive attitude
Excellent verbal and written communication with both internal teams and external customers
Problem solver with strong organizational skills, detail oriented, natural curiosity, and eagerness to learn
Thrives in contributing to a team working together to deliver beyond customer expectations
Knowledge of MS Office suite and ability to quickly adapt to new software applications and technologies
High school diploma or equivalent
2+ years of escrow-related experience preferred

Responsibilities

Assist in the escrow process, such as opening orders, inputting closing statement information, preparing documents for closing, handling the complete disbursement and follow-up
Communicate regularly with customers during the escrow process flow
Interpret various agreements as they relate to escrow closings
Work with a variety of technologies to enable escrow transactions, assisting customers to ensure a phenomenal customer experience

Skills

Key technologies and capabilities for this role

Escrow ProcessClosing StatementsDocument PreparationCustomer SupportAdministrative DutiesData EntryDisbursement HandlingCustomer Communication

Questions & Answers

Common questions about this position

What experience is preferred for the Escrow Assistant role?

2+ years of escrow-related experience is preferred, along with knowledge of the MS Office suite and ability to adapt to new software.

What are the key skills needed for this position?

Excellent verbal and written communication, strong organizational skills, detail-oriented mindset, problem-solving abilities, and a passion for helping customers are essential.

What is the company culture like at First American?

First American has a people-first culture that emphasizes inclusivity, support, and empowerment, earning recognition on the Fortune 100 Best Companies to Work For list for ten years and awards for diversity.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What makes a strong candidate for the Escrow Assistant role?

Candidates who thrive in a fast-paced team environment, have a passion for customer service, strong organizational skills, and eagerness to learn while delivering exceptional experiences stand out.

First American

Provides title insurance and real estate services

About First American

First American provides title insurance, specialty insurance, and various real estate-related services. Their title insurance protects homebuyers and property owners from potential ownership disputes and financial losses related to real estate transactions. The company offers a platform called myFirstAm®, which allows users to access property information, manage orders, and streamline the closing process from any device. Unlike many competitors, First American has a vast database of property data, with over 5.5 billion document images, making it a leading provider of real estate data solutions. The company's goal is to facilitate smooth real estate transactions while ensuring that clients' investments are protected.

Santa Ana, CaliforniaHeadquarters

1889Year Founded

$800.2MTotal Funding

VENTURE_UNKNOWNCompany Stage

Financial Services, Real EstateIndustries

10,001+Employees

Benefits

401k matching

Health, vision, dental insurance

Professional development

Risks

Data breach allegations could harm First American's reputation and lead to legal issues.

Integration of Mother Lode may face challenges and financial risks.

Dependence on digital transformation poses risks if technology advances rapidly.

Differentiation

First American offers comprehensive title insurance and settlement services nationwide.

The company provides a vast database of over 5.5 billion document images.

First American's digital platform, myFirstAm®, enhances real estate transaction efficiency.

Upsides

Acquisition of Mother Lode expands First American's market share in California.

Docutech purchase boosts First American's digital mortgage revenue by 38%.

Growing fintech trends align with First American's digital transformation strategy.

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