[Remote] ES- Sr Customer Support Specialist- Hazardous Waste at Republic Services

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Waste Management, Environmental ServicesIndustries

Requirements

4-7 years of progressively responsible experience in a customer-facing role addressing customer needs, preferably in waste disposal, chemistry, or a related field
Advanced knowledge of Resource Conservation and Recovery Act (RCRA) Laws and Regulations related to waste characterization principles and practices including analysis and evaluation, waste processing protocols, and transportation (DOT) regulations
Knowledge of accounting processes
Ability to identify trends and data patterns
Ability to work within a team environment and handle multiple assignments simultaneously
Proficient with Microsoft Office, DocuSign, and PDF writer
Ability to read, analyze, and interpret complex documentation, technical procedures, and governmental regulations, and to respond effectively to sensitive inquiries
Commitment to customer service and possess the ability to actively listen to customers to understand requests and resolve issues or make recommendations

Responsibilities

Delivers outstanding service to both internal and external clients via phone, email, or in person, ensuring timely and precise assistance
Mentors junior staff on the team and provides escalated support to resolve complex issues and enhance customer satisfaction
Establishes effective communication pathways to handle customer inquiries
Collaborates with appropriate teams to ensure swift resolution of customer concerns
Coordinates office services, such as data entry, clerical work, records control, creating forms, and preparing reports
Assesses new waste profiles for completeness, inputs data into the company system, and manages supporting documentation
Prepares shipping documents, including manifests, using correct DOT hazardous material descriptions for shipments
Serves as the point of contact for Sales, Operations, and Customer Support Management
Investigates billing discrepancies, process adjustments, and manages invoicing and collections
Provides quotes, schedules, and organizes trucking for efficient waste transportation logistics
Evaluates groups assigned to approved profiles and selects pricing sheets based on location, customer type, and regional market to accurately price waste for disposal

Skills

Key technologies and capabilities for this role

Customer ServiceRCRA RegulationsWaste ProfilingHazardous MaterialsDOT ManifestsBilling InvestigationWaste LogisticsData EntryInvoicingPricing Analysis

Questions & Answers

Common questions about this position

What is the pay range for the Sr. Customer Support Specialist position?

The pay range is $20.35 - $30.55, dependent upon ES experience.

Is this position remote, and what are the working hours?

This position is remote with working hours from 8am-5pm EST.

What skills and knowledge are required for this role?

Required skills include advanced knowledge of RCRA laws and DOT regulations, proficiency with Microsoft Office, DocuSign, and PDF writer, ability to analyze complex documentation and regulations, and experience identifying trends and data patterns.

What experience is needed to qualify for this position?

Minimum qualifications include 4-7 years of progressively responsible experience in a customer-facing role, preferably in waste disposal, chemistry, or a related field, with RCRA and DOT knowledge.

What does the team structure look like for this role?

The role involves mentoring junior staff on the team and serving as the escalation point of contact, while collaborating with Sales, Operations, and Customer Support Management.