[Remote] ES- Sr Customer Support Specialist- Hazardous Waste at Republic Services

United States

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Waste Management, Environmental ServicesIndustries

4-7 years of progressively responsible experience in a customer-facing role addressing customer needs, preferably in waste disposal, chemistry, or a related field
Advanced knowledge of Resource Conservation and Recovery Act (RCRA) Laws and Regulations related to waste characterization principles and practices including analysis and evaluation, waste processing protocols, and transportation (DOT) regulations
Knowledge of accounting processes
Ability to identify trends and data patterns
Ability to work within a team environment and handle multiple assignments simultaneously
Proficient with Microsoft Office, DocuSign, and PDF writer
Ability to read, analyze, and interpret complex documentation, technical procedures, and governmental regulations, and to respond effectively to sensitive inquiries
Commitment to customer service and possess the ability to actively listen to customers to understand requests and resolve issues or make recommendations

Delivers outstanding service to both internal and external clients via phone, email, or in person, ensuring timely and precise assistance
Mentors junior staff on the team and provides escalated support to resolve complex issues and enhance customer satisfaction
Establishes effective communication pathways to handle customer inquiries
Collaborates with appropriate teams to ensure swift resolution of customer concerns
Coordinates office services, such as data entry, clerical work, records control, creating forms, and preparing reports
Assesses new waste profiles for completeness, inputs data into the company system, and manages supporting documentation
Prepares shipping documents, including manifests, using correct DOT hazardous material descriptions for shipments
Serves as the point of contact for Sales, Operations, and Customer Support Management
Investigates billing discrepancies, process adjustments, and manages invoicing and collections
Provides quotes, schedules, and organizes trucking for efficient waste transportation logistics
Evaluates groups assigned to approved profiles and selects pricing sheets based on location, customer type, and regional market to accurately price waste for disposal