English Moderator for Video Gaming - Montreal at Keywords Studios

Montreal, Quebec, Canada

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Video GamingIndustries

Requirements

Passion for video gaming and customer service
Comfortable with using VR devices
Excellent communication and writing skills
Fluent in English
Ability to juggle multiple tasks while managing your time efficiently
Good attendance rate and attention to details
Being fast, albeit thorough, reading skills
Experience in a relevant, similar, or related field (an asset)
Be up-to-date with the latest trends within the online community

Responsibilities

Reviewing all incoming community interactions on different social media platforms
Moderating any prohibited and/or inappropriate content found therein
Reviewing in-game chats and user-generated content for any prohibited and/or inappropriate content
Escalating Real-Life Threats as needed
Ability to make justifiable judgment calls in regards to debatable content and edge case scenarios

Skills

Key technologies and capabilities for this role

Content ModerationSocial MediaIn-Game ChatVR DevicesCustomer ServiceEnglish FluencyMultitaskingAttention to Detail

Questions & Answers

Common questions about this position

What is the salary for this English Moderator position?

The salary is CAD $19.95 per hour.

Is this position remote or on-site?

This is an on-site position at 1751 Rue Richardson #7300, Montreal, Quebec H3K 1G6, Canada.

What skills are required for this role?

Required skills include passion for video gaming and customer service, comfort with VR devices, excellent communication and writing skills, fluency in English, ability to juggle multiple tasks, good attendance, attention to detail, and fast thorough reading skills.

What benefits are offered for this position?

Benefits include full-time schedule, health and dental care when eligible, partnerships with STM, Telus, and BIXI, and an Employee Assistance Program.

What is the work schedule for this role?

The schedule is 1pm to 9pm Tuesday to Saturday, with training from 9am to 5pm Monday to Friday.

Keywords Studios

Comprehensive service provider for video games

About Keywords Studios

Keywords Studios provides a wide range of services for the video games industry, supporting the entire lifecycle of game development. Their offerings include game-ready art, marketing, game development, functional and localization testing, text and audio localization, casting, audio post-production, community management, player support, and content moderation. The company utilizes proprietary technology to enhance its end-to-end platform, allowing clients to effectively bring their game concepts to life. Unlike many competitors, Keywords Studios focuses on delivering customized solutions that cater to the specific needs and budgets of their clients. The goal of Keywords Studios is to assist game developers and publishers in creating engaging digital content that entertains, connects, and educates players.

London, United KingdomHeadquarters

1998Year Founded

$487.8MTotal Funding

IPOCompany Stage

Consumer Software, Entertainment, GamingIndustries

5,001-10,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Unlimited Paid Time Off

Paid Vacation

401(k) Company Match

401(k) Retirement Plan

Flexible Work Hours

Company Equity

Risks

Increased competition may impact Keywords Studios' market share in the gaming industry.

Integration of acquired companies could pose operational challenges and affect service quality.

Reliance on major clients like Microsoft may lead to revenue volatility.

Differentiation

Keywords Studios offers end-to-end services for the entire game development lifecycle.

The company has a global presence with over 13,000 professionals in 25+ countries.

Proprietary technology enhances Keywords Studios' platform for digital content creation.

Upsides

Acquisition of Certain Affinity expands Keywords Studios' AAA game development capabilities.

Integration with Microsoft's Community Sift boosts AI-enabled content moderation services.

Private equity interest indicates strong market confidence and strategic growth potential.

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