Registered Nurse (Bilingual - Japanese / English)
Hippocratic AIPart Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Candidates must possess C1-C2 level English proficiency and Japanese language skills at JLPT N2 (B2) level or higher. Experience with Helpshift/Zendesk or other CRM tools, MS Office or Google Suite apps, and basic troubleshooting skills are required. Availability for full-time work, including weekends, is essential. Previous customer service experience and knowledge of community platforms like Discord or Slack are considered advantageous.
The English & Japanese Customer Support Agent will investigate and respond promptly to player inquiries via ticketing, email, or chat, ensuring quality support. They will gather and deliver player feedback to developers, assist internal teams with project requests, and provide translations when necessary. Responsibilities also include maintaining accurate reports, escalating issues promptly, contributing to support process improvements with macros and knowledge base articles, and participating in quality control processes.
Comprehensive service provider for video games
Keywords Studios provides a wide range of services for the video games industry, supporting the entire lifecycle of game development. Their offerings include game-ready art, marketing, game development, functional and localization testing, text and audio localization, casting, audio post-production, community management, player support, and content moderation. The company utilizes proprietary technology to enhance its end-to-end platform, allowing clients to effectively bring their game concepts to life. Unlike many competitors, Keywords Studios focuses on delivering customized solutions that cater to the specific needs and budgets of their clients. The goal of Keywords Studios is to assist game developers and publishers in creating engaging digital content that entertains, connects, and educates players.