Registered Nurse (Bilingual - Japanese / English)
Hippocratic AISalary not specified
Part Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
[Remote] English & Japanese Customer Support Agent - Gaming at Keywords Studios
Suginami City, Tokyo, Japan
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Part TimeJob Type
UnknownVisa
Gaming, Video Games, Player EngagementIndustries
Requirements
Candidates must possess C1-C2 level English proficiency and Japanese language skills at JLPT N2 (B2) level or higher. Experience with Helpshift/Zendesk or other CRM tools, MS Office or Google Suite apps, and basic troubleshooting skills are required. Availability for full-time work, including weekends, is essential. Previous customer service experience and knowledge of community platforms like Discord or Slack are considered advantageous.
Responsibilities
The English & Japanese Customer Support Agent will investigate and respond promptly to player inquiries via ticketing, email, or chat, ensuring quality support. They will gather and deliver player feedback to developers, assist internal teams with project requests, and provide translations when necessary. Responsibilities also include maintaining accurate reports, escalating issues promptly, contributing to support process improvements with macros and knowledge base articles, and participating in quality control processes.
Skills
Customer Support
Communication
Problem-Solving
Ticketing Systems
Email Support
Chat Support
Reporting
Escalation
Knowledge Base Management
Translation
Japanese
English
Keywords Studios
Comprehensive service provider for video games
About Keywords Studios
Keywords Studios provides a wide range of services for the video games industry, supporting the entire lifecycle of game development. Their offerings include game-ready art, marketing, game development, functional and localization testing, text and audio localization, casting, audio post-production, community management, player support, and content moderation. The company utilizes proprietary technology to enhance its end-to-end platform, allowing clients to effectively bring their game concepts to life. Unlike many competitors, Keywords Studios focuses on delivering customized solutions that cater to the specific needs and budgets of their clients. The goal of Keywords Studios is to assist game developers and publishers in creating engaging digital content that entertains, connects, and educates players.
London, United KingdomHeadquarters
1998Year Founded
$487.8MTotal Funding
IPOCompany Stage
Consumer Software, Entertainment, GamingIndustries
5,001-10,000Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Unlimited Paid Time Off
Paid Vacation
401(k) Company Match
401(k) Retirement Plan
Flexible Work Hours
Company Equity
Risks
Increased competition may impact Keywords Studios' market share in the gaming industry.
Integration of acquired companies could pose operational challenges and affect service quality.
Reliance on major clients like Microsoft may lead to revenue volatility.
Differentiation
Keywords Studios offers end-to-end services for the entire game development lifecycle.
The company has a global presence with over 13,000 professionals in 25+ countries.
Proprietary technology enhances Keywords Studios' platform for digital content creation.
Upsides
Acquisition of Certain Affinity expands Keywords Studios' AAA game development capabilities.
Integration with Microsoft's Community Sift boosts AI-enabled content moderation services.
Private equity interest indicates strong market confidence and strategic growth potential.
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