[Remote] English & Japanese Customer Support Agent - Gaming at Keywords Studios

Suginami City, Tokyo, Japan

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Gaming, Video Games, Player EngagementIndustries

Skills

Key technologies and capabilities for this role

Customer SupportCommunicationProblem-SolvingTicketing SystemsEmail SupportChat SupportReportingEscalationKnowledge Base ManagementTranslationJapaneseEnglish

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a fully remote position.

What language skills are required for this role?

The role requires mastery in C1-C2 level English proficiency and Japanese language proficiency at JLPT N2 (B2) level or higher.

What are the key skills needed for a Player Support Agent?

Key skills include excellent communication for customer support, analytics for reporting and QC, familiarity with CRM tools like Helpshift/Zendesk, basic troubleshooting, and mastery of supported gameplays.

What is the work schedule like for this position?

The role requires availability for full-time work, including weekends (Saturday and Sunday).

What makes a strong candidate for this Player Support Agent role?

Strong candidates demonstrate excellent communication skills, flexibility, accountability, proactivity, proficiency in knowledge bases, basic troubleshooting, and the required English and Japanese language levels.

Keywords Studios

Comprehensive service provider for video games

About Keywords Studios

Keywords Studios provides a wide range of services for the video games industry, supporting the entire lifecycle of game development. Their offerings include game-ready art, marketing, game development, functional and localization testing, text and audio localization, casting, audio post-production, community management, player support, and content moderation. The company utilizes proprietary technology to enhance its end-to-end platform, allowing clients to effectively bring their game concepts to life. Unlike many competitors, Keywords Studios focuses on delivering customized solutions that cater to the specific needs and budgets of their clients. The goal of Keywords Studios is to assist game developers and publishers in creating engaging digital content that entertains, connects, and educates players.

London, United KingdomHeadquarters

1998Year Founded

$487.8MTotal Funding

IPOCompany Stage

Consumer Software, Entertainment, GamingIndustries

5,001-10,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Unlimited Paid Time Off

Paid Vacation

401(k) Company Match

401(k) Retirement Plan

Flexible Work Hours

Company Equity

Risks

Increased competition may impact Keywords Studios' market share in the gaming industry.

Integration of acquired companies could pose operational challenges and affect service quality.

Reliance on major clients like Microsoft may lead to revenue volatility.

Differentiation

Keywords Studios offers end-to-end services for the entire game development lifecycle.

The company has a global presence with over 13,000 professionals in 25+ countries.

Proprietary technology enhances Keywords Studios' platform for digital content creation.

Upsides

Acquisition of Certain Affinity expands Keywords Studios' AAA game development capabilities.

Integration with Microsoft's Community Sift boosts AI-enabled content moderation services.

Private equity interest indicates strong market confidence and strategic growth potential.

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