Engineering Manager, Extensibility

Canada

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

AI, Customer Service, BiotechnologyIndustries

Requirements

The ideal candidate has experience building APIs, SDKs, and integration frameworks for diverse enterprise environments, with a strong platform engineering and developer-experience mindset. They should possess a coaching and growth mindset, be adept at fostering collaboration, and be a strong communicator capable of aligning technical and non-technical stakeholders. Experience managing and supporting a team of 6-10 engineers is also required.

Responsibilities

The Engineering Manager will lead teams building the foundation for Ada's extensibility, enabling customers and partners to connect Ada seamlessly into their ecosystems through Platform APIs and developer frameworks. Responsibilities include collaborating with product, design, and partner teams to deliver features that expand Ada's ecosystem, fostering a high-performing engineering culture, conducting regular 1:1s, acting as a coach and sponsor, defining and prioritizing roadmaps, supporting team planning and execution, and identifying and mitigating risks.

Skills

LLMs

Customer Service

Engineering Management

Technical Roadmap

Ada

Automates customer service with AI chatbots

About Ada

Ada provides automated customer experience solutions through AI-powered chatbots that help businesses streamline customer service tasks. The platform operates on a subscription model, allowing companies to automate repetitive tasks and improve customer satisfaction while reducing costs. Ada differentiates itself by offering a comprehensive suite of services, including consulting and managed services, backed by strong venture capital support. The company's goal is to transform customer service management by enhancing efficiency and engagement through automation.

Toronto, CanadaHeadquarters

2016Year Founded

$185.3MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Risks

Emerging AI chatbot startups pose a threat to Ada's market share.

Rapid AI advancements require continuous updates, straining Ada's resources.

Data privacy regulations could increase compliance costs for Ada.

Differentiation

Ada specializes in AI-driven chatbots for automated customer experience solutions.

The company offers a subscription-based model ensuring steady revenue and client engagement.

Ada provides consulting, development, and managed services to enhance customer support operations.

Upsides

Ada raised $130M in Series C funding, boosting its growth potential.

Partnerships with platforms like Zendesk enhance Ada's integration capabilities.

Growing demand for AI solutions supports Ada's market expansion and client acquisition.

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