Engineering Leader at Promise

Oakland, California, United States

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$204,000 – $265,000Compensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

GovTech, Civic TechnologyIndustries

Requirements

Technical leadership: 6+ years building and scaling production software, including at least 2 years leading teams or projects
Roadmap ownership: A track record of setting technical direction, aligning stakeholders, and delivering against ambitious goals
Systems expertise: Strong background in backend systems, system design, and secure architecture
Integration mindset: Experience working with legacy or third-party systems (government, fintech, or regulated industries a plus)
Problem-solving skills: Ability to turn complex challenges into simple, scalable solutions
Adaptability: Comfort operating in a fast-paced, feedback-driven environment where priorities can shift quickly
Mission-driven energy: Belief in Promise’s vision that better systems create more equitable outcomes
Bonus points: Experience in payments, civic tech, or public infrastructure

Responsibilities

Lead with vision: Manage and mentor engineers, setting technical direction and ensuring the team is delivering at speed and scale
Own the roadmap: Partner with Product and Design to prioritize the right features—balancing usability, scalability, and measurable real-world impact
Build for scale & trust: Ensure the platform is secure, composable, and capable of supporting governments and utilities nationwide
Elevate the resident experience: Deliver features that make it easier for families to stay on track—like flexible installments, smart reminders, and personalized plans
Stay hands-on: Dive into technical details when needed, from debugging production issues to optimizing system performance
Automate what matters: Leverage AI and automation to eliminate inefficiencies, reduce operational overhead, and free teams to focus on what counts
Collaborate cross-functionally: Partner with Customer Success and Operations to ensure seamless deployments and reliable performance in the field
Raise the bar: Define and enforce standards for engineering quality, system reliability, and collaborative excellence

Skills

Engineering Leadership

Technical Vision

Team Leadership

Platform Scaling

Software Architecture

Resilient Systems

Promise

Software solutions for government-citizen interactions

About Promise

Promise offers software solutions that improve how governments interact with their citizens, focusing on aid distribution and rebate systems. Their technology helps identify vulnerable community members and streamline income verification, increasing access to benefits while reducing fraud. The PromisePay Platform provides affordable payment options for low-income households facing public services debt. The company aims to create a respectful and efficient relationship between governments and citizens, ensuring everyone can access necessary resources.

Oakland, CaliforniaHeadquarters

2017Year Founded

$46.8MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Government & Public Sector, Social ImpactIndustries

51-200Employees

Risks

Competition from fintech companies could erode Promise's market share.

Changes in government policies may impact demand for Promise's services.

Economic downturns could reduce funding for programs Promise supports.

Differentiation

Promise partners with utilities and government agencies for flexible payment options.

The company uses advanced technology for quick and reliable income verification services.

Promise's solutions are SOC 1, SOC 2, and PCI-DSS compliant, ensuring high security.

Upsides

Increased adoption of digital payment solutions boosts demand for PromisePay.

AI-driven outreach methods enhance customer engagement in the public sector.

Focus on data privacy aligns with Promise's security compliance, increasing client trust.

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