Engineer III, Field Service at Thermo Fisher Scientific

Allerød, Capital, Denmark

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Laboratory AutomationIndustries

Requirements

Technology diploma in Mechatronics, Electro-mechanical engineering, Electrical or Mechanical engineering, or equivalent
Minimum 5 years practical experience in field service or solving software and lab equipment
Validated experience with automation, robots, and/or device instrumentation
System-level diagnostic skills using inquiries, observations, system schematics & documentation, software tools, and communications / electrical diagnostic aids
Multi-disciplinary technical skills / excellent with software, electrical, and mechanical systems
Proficient in computer use, skilled in serial communications cabling, and familiar with basic programming concepts
Knowledge of wiring and pneumatics (schematics, PLCs, power panels)
Knowledge of mechanical systems (CAD drawings, fasteners)
Working proficiency of Momentum software features and operations is a plus
Excellent interpersonal communication skills
Professional working proficiency in English, additional languages advantageous
Strong written and verbal communications skills
Ability to meet targets and work independently in a quick-paced environment
Able to lift 40 lbs. without assistance
Willing to work with hazardous/toxic materials

Responsibilities

Schedule and perform on-site maintenance, repair and installation on all Cytomat Products and other LAI system components and instrumentation
Perform on-site training relative to system service, maintenance, and basic operation
Keep track and maintain your local spare parts inventory
Ensure that all documentation related to in-house and on-site support activity is completed accurately and submitted on a timely basis, including maintenance of electronic files, Field Service Reports, Service Work Orders and Quotes
Diagnose problems over the phone and/or using remote software; where necessary, follow up with on-site work or dispatch third-party service providers for on-site work; follow up to ensure problems were resolved to the customer’s happiness
Actively monitor the status of contract, warranty and time and material installed customers

Skills

Key technologies and capabilities for this role

MechatronicsElectro-mechanical engineeringElectrical engineeringMechanical engineeringAutomationRoboticsField ServiceSystem DiagnosticsRemote DiagnosticsLab Equipment RepairInventory ManagementSoftware ToolsElectrical Diagnostics

Questions & Answers

Common questions about this position

What is the compensation for this Engineer III, Field Service role?

You will receive a competitive salary, company car, company pension scheme, and outstanding development and career prospects.

Is this position remote or field-based?

The role is field-based in Nordic, Germany, France, UK, and Benelux, with remote/field work arrangement.

What skills and experience are required for this position?

Requires a technology diploma in Mechatronics, Electro-mechanical, Electrical or Mechanical engineering; minimum 5 years practical experience in field service or solving software and lab equipment; validated experience with automation, robots, and/or device instrumentation; system-level diagnostic skills; multi-disciplinary technical skills in software, electrical, and mechanical systems.

What is the company culture like at Thermo Fisher Scientific?

Thermo Fisher Scientific is a global leader valuing performance, quality, and innovation, with a team of 100,000+ colleagues worldwide offering outstanding development and career prospects.

What makes a strong candidate for this field service engineer role?

Strong candidates have a relevant engineering diploma, 5+ years of field service experience with lab equipment and automation, multi-disciplinary technical skills in software, electrical, mechanical systems, wiring, pneumatics, and excellent communication skills with professional English proficiency.

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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