TrueML

Engineer II, Infrastructure

Mexico, Indiana, United States

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial SoftwareIndustries

Position Overview

  • Location Type: Remote
  • Job Type: Full-time
  • Salary: Not provided

TrueML is a mission-driven financial software company focused on creating better customer experiences for distressed borrowers. They utilize machine learning to engage customers digitally and adjust strategies in real-time. The DevOps team is responsible for improving existing AWS and newly designed infrastructure as part of a modernization and platform rearchitecture, aiming to become a cloud-native DevOps-enabled organization. The goal is to streamline and enhance the end-to-end Software Development Lifecycle (SDLC) for engineers, empowering them to innovate faster and deliver increased value.

Requirements

  • Experience with Infrastructure as Code (IaC) tools (e.g., Terraform)
  • Experience designing, implementing, and maintaining scalable and resilient systems on AWS or other cloud platforms
  • Experience building, managing, and optimizing CI/CD pipelines (e.g., GitHub Actions, ArgoCD, AWS CodePipeline, Jenkins)
  • Experience deploying and operating Kubernetes clusters (e.g., using Helm)
  • Strong collaboration skills with development teams
  • Ability to troubleshoot and resolve infrastructure and application issues
  • Knowledge of platform security and stability best practices

Responsibilities

  • Develop and help manage Infrastructure as Code (IaC) using tools like Terraform.
  • Design, implement, and maintain scalable, resilient systems on AWS or other cloud platforms.
  • Build, manage, and optimize CI/CD pipelines with tools such as GitHub Actions, ArgoCD, AWS CodePipeline, or Jenkins.
  • Deploy and operate Kubernetes clusters, using tools like Helm for configuration.
  • Collaborate with development teams to identify bottlenecks in the SDLC and build tools or automation to optimize workflows.
  • Create and maintain CLI tools, scripts, and frameworks to simplify processes like infrastructure management, monitoring, and secrets handling.
  • Troubleshoot and resolve infrastructure and application issues, focusing on root cause analysis.
  • Promote platform security and stability by implementing best practices and design.

Company Information

  • Company: TrueML
  • Mission: To create better customer experiences for distressed borrowers.
  • Approach: Uses machine learning to engage customers digitally and adjust strategies in real time.
  • Team: Includes data scientists, financial services experts, and customer experience fanatics.

Work-Life Benefits

  • Unlimited PTO
  • Medical benefit contributions in congruence with local laws and type of employment agreement

Skills

Terraform
AWS
Cloud Platforms
CI/CD Pipelines
GitHub Actions
ArgoCD
AWS CodePipeline
Jenkins
Kubernetes
Helm
Infrastructure as Code
Automation
Monitoring
Secrets Management
Troubleshooting
Security Best Practices

TrueML

Fintech solutions for debt collection and management

About TrueML

TrueML operates in the financial technology sector, focusing on enhancing the financial services experience for consumers. Its main product, TrueAccord, is a digital platform that streamlines debt collection and recovery, using intelligent technology to improve outcomes for businesses while ensuring a positive experience for consumers. TrueML also offers True Life Solutions, which includes consumer-facing tools like Engage, a communication platform that connects consumers with debt collectors and creditors, helping them manage and pay down debts. Unlike many competitors, TrueML emphasizes inclusivity and customer-friendliness in its approach to financial services. The company's goal is to make financial services accessible to everyone, regardless of their financial situation, and to transform the often challenging experience of managing debts into a more manageable and respectful process.

16011 College Blvd Suite 130, Lenexa, KS 66219, USAHeadquarters
2013Year Founded
$199.9MTotal Funding
VENTURE_UNKNOWNCompany Stage
Fintech, Financial ServicesIndustries
51-200Employees

Benefits

Unlimited Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
401(k) Retirement Plan
Family Planning Benefits
Mental Health Support
Wellness Program

Risks

Emerging fintech startups may erode TrueML's market share with similar solutions.
Consumer privacy regulations like GDPR could impact TrueML's operations significantly.
Economic downturns may challenge TrueML's ability to recover debts effectively.

Differentiation

TrueML uses machine learning to personalize debt collection outreach across digital channels.
TrueAccord platform optimizes debt recovery while enhancing customer experience and brand loyalty.
True Life Solutions offers tools like Engage to help individuals manage and pay down debts.

Upsides

Retain product recovered $375 million in past-due balances since January 2023.
Thomas Overton's appointment as CTO enhances focus on machine learning capabilities.
Retain reduces operational costs by automating delinquency communications, increasing efficiency.

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