Engineer, Field Service at Thermo Fisher Scientific

Siheung, South Korea, South Korea

Thermo Fisher Scientific Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Scientific Instruments, SemiconductorIndustries

Requirements

  • University degree in engineering or equivalent combination of education and experience in electronic system problem solving
  • Approximately 3-5 years of hands-on technical experience installing, solving problems, repairing, and calibrating complex analysis tools such as Scanning Electron Microscope (SEM), Focused Ion Beam (FIB) or similar systems
  • Experience in solving and repairing ultra-high vacuum and high voltage systems (highly desired)
  • Ability to deal effectively with customers
  • Fluent in both Korean and English
  • Excellent interpersonal communication skills
  • Proven ability to solve complex systems and subsystems down to component level
  • Literate in MS DOS and Windows software environments
  • Able to read and interpret schematics

Responsibilities

  • Conduct on-site installation of complex equipment and follow testing procedures to ensure proper working order
  • Conduct on-site scheduled planned maintenance visits
  • Provide solving and repair support for customers and other field service personnel
  • Cultivate and develop positive working relationships with customers, system users and company personnel
  • Travel, often on short notice, to customer sites to resolve problems or support other field service personnel
  • Complete and submit field service reports
  • Provide training for customers and users on system maintenance
  • Provide feedback to product quality teams
  • Provide appropriate input in writing updating and correcting various Thermo Fisher Scientific system documentation
  • Provide feedback for various reports including identifying and isolating unique problems with system
  • Act as a subject guide and resource for training

Skills

Key technologies and capabilities for this role

Field ServiceEquipment InstallationPreventive MaintenanceTroubleshootingRepairCustomer TrainingTechnical DocumentationElectronicsElectromechanical Systems

Questions & Answers

Common questions about this position

What education and experience are required for this Field Service Engineer role?

The position typically requires a university degree in engineering or equivalent combination of education and experience, plus approximately 3-5 years of hands-on technical experience installing, solving problems, repairing, and calibrating complex analysis tools such as Scanning Electron Microscope (SEM), Focused Ion Beam (FIB) or similar systems.

What is the location and work arrangement for this position?

The role is based in GyeongGi-Do, Pyeongtaek with office in Giheung, Yongin, and is primarily field-based with over 80% field visits, involving frequent travel often on short notice to customer sites.

What key skills and abilities are needed for this job?

Required skills include ability to deal effectively with customers, fluency in both Korean and English, excellent interpersonal communication skills, proven ability to solve complex systems down to component level, and literacy in MS DOS and Windows software environments.

What is the company culture or team environment like for this role?

This position is ideal for an experienced service engineer wanting to be involved with a dynamic team and exposed to a constant variety of customer application areas, emphasizing positive working relationships with customers, system users, and company personnel.

What makes a strong candidate for this Field Service Engineer position?

Strong candidates have 3-5 years of hands-on experience with SEM, FIB or similar systems, experience in ultra-high vacuum and high voltage systems, fluency in Korean and English, and the ability to troubleshoot complex systems while building customer relationships.

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters
1956Year Founded
$17MTotal Funding
IPOCompany Stage
Biotechnology, HealthcareIndustries
10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.
Sale of anatomical pathology business could create a temporary product gap.
Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.
Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.
They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.
Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.
Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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