Engineer 3, Engineering Operations-2 at Comcast

Chennai, Tamil Nadu, India

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Media, TechnologyIndustries

Requirements

Telecom Knowledge, Fttx Basics
Mongo/Oracle database
DataBricks
Production Support experience and user communication
JIRA/Service Now
Experience in working with any scripting language
In-depth experience, knowledge and skills in own discipline
Ability to integrate knowledge of business and functional priorities
Attains all relevant industry standard technical certifications
Regular, consistent and punctual attendance; able to work nights, weekends, variable schedules and overtime as necessary

Responsibilities

Drives issues through closure engaging all appropriate resources; leads technical bridges and provides troubleshooting direction; provides guidance and recommended solutions to complex technical issues
Acts as an advocate for Engineering Operations procedures, policies and processes; ensures projects are fully integrated into the operations environment including lifecycle problem management from front line CARE through Engineering
Creates data and metric systems to track operational workflows; maintains records of results and feedback; analyzes data and metrics, identifies problem areas and provides actionable insight to management
Provides input to Engineering and vendors on defects and required enhancements
Performs complex and routine maintenance tests for designated areas of engineering; identifies, isolates and escalates issues to appropriate personnel; ensures that all maintenance is properly validated to minimize subscriber impact to (ideally) zero
Contributes to design considerations for new products or architectural changes to existing products; assists with or leads efforts to build new application infrastructure, coordinating efforts across teams
Analyzes problems in design, configuration, data flow and data state within a highly complex multi-product provisioning system
Serves as team lead on multiple projects, often spanning different engineering disciplines within the organization
Leads the integration of projects into operations including instrumentation, automation, standardization and methods/procedures
Participates as an individual contributor in project teams, troubleshooting operational issues, providing technical solutions to operational problems, new product implementation, implementing existing products and services and the overall upkeep and maintenance of designated areas of engineering
Interfaces with vendors, engineering and peer operations organizations; acts in compliance with industry and Company technical requirements, standards, policies and procedures
Provides technical leadership to junior Engineers and project teams
May lead teams or projects and shares expertise; may direct workflow and act as a technical lead
Other duties and responsibilities as assigned
Understand our Operating Principles; make them the guidelines for how you do your job; own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touch

Skills

Telecom Knowledge

FTTx

MongoDB

Oracle

DataBricks

Production Support

JIRA

ServiceNow

Scripting

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

Land your dream remote job 3x faster with AI

Try Jobo Free