Engineer 2 - Field Services_HC at GE Healthcare

Taguig, Metro Manila, Philippines

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical ImagingIndustries

Requirements

Degree in Electronics Engineering, Computer Engineering, Information Technology, Biomedical Engineering or equivalent
Minimum of 2-3 years field service experience
Qualified to perform work on Diagnostic Imaging modalities (CT scan, MRI, Nuclear Medicine, X-ray, Cathlab, Surgery); technical experience in these modalities preferred
Excellent problem-solving skills, able to think outside the box
Strong sense of accountability and ownership over customer issues and willingness to learn new techniques
Excellent customer service skills; able to deal tactfully and effectively with customers
Excellent verbal and written communication skills in English
A good team player and can work seamlessly with cross-functional teams
Highly mobile and willing to be relocated anywhere in the Philippines
Based in NCR or North Luzon

Responsibilities

Develop and maintain strong interpersonal relationships with customer representatives to ensure Customer Satisfaction
Maintain all equipment models specific to a modality or modalities in the assigned area
Independently resolve equipment and customer issues; complete PMs, FMI, installations, mechanical and all related tasks
Utilize tools, support, resources and escalation processes within required time frames to resolve customer and system problems timely and effectively
Perform service work remotely, providing telephone, remote technical support, and remote diagnostics to external healthcare customers and field partners
Build credibility and trust with customers by conducting pro-active customer visits
Provide appropriate, timely, and regular communications to customer and internal key stakeholders regarding customer and equipment issues
Demonstrate a sense of urgency to identify and resolve customer issues; follow the appropriate escalation process
Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, meeting commitments and arrival times; understand customer's business and competitive environment
Adhere to established training, quality, and safety requirements
Manage company assets effectively in accordance with established GE HealthCare processes and guidelines (e.g., labor time, parts ordering and returns, tools and test equipment calibration, purchase orders, business expenditures)
Perform all administrative duties within established regulatory timeframes (e.g., computer-based training, SR/dispatch closing, PM checklist submission, Travel and expense reports, Field Modification Installation, preventative maintenance, installation documents, site and service documentation, and other related paperwork)
Maintain effective quality systems and programs compliant to the GE Service Quality Policy Statement
Adopt, develop and implement best practices
Proactively schedule activities and make yourself available to assist others
Seek out opportunities to increase capability and capacity (e.g., become qualified in multiple modalities, learn new tools); assist in identifying training gaps within the team
Actively seek to mentor others
Actively participate as a member of regional work team and work to improve team processes
Maintain knowledge of technical advances and current industry trends; seek out formal and informal training opportunities

Skills

Key technologies and capabilities for this role

CT scanMRINuclear MedicineX-rayCathlabSurgeryPreventive MaintenanceField ServiceEquipment InstallationRemote DiagnosticsCustomer Service

Questions & Answers

Common questions about this position

What technical experience is preferred for this role?

Technical experience in CT scan, MRI, Nuclear Medicine, X-ray, Cathlab, and Surgery is preferred. Candidates must be qualified to perform work on Diagnostic Imaging modalities and may need to qualify in multiple modalities.

Is remote work an option for this position?

The role may involve performing service work remotely, including telephone support, remote technical support, and remote diagnostics for external customers.

What does the company emphasize about teamwork?

The role requires adopting best practices, proactively scheduling activities, assisting others, seeking training opportunities, and identifying team training gaps.

What salary or compensation is offered for this position?

This information is not specified in the job description.

What makes a strong candidate for this Engineer 2 role?

Strong candidates demonstrate integrity, compliance, discipline, a sense of urgency in resolving issues, exceptional customer service, and a proactive teamwork attitude while maintaining technical knowledge in diagnostic imaging modalities.

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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