Engagement Manager - Japanese speaker at SailPoint

Pune, Maharashtra, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Identity Security, Cybersecurity, Cloud ComputingIndustries

Requirements

Fluent in Japanese
Persuasive communication and leadership skills
Ability to manage multiple engagements and drive operational excellence
Experience in resource planning and overseeing global/regional teams
Familiarity with project management tools, frameworks, and methodologies for tracking progress and service delivery
Understanding of risk management, mitigation strategies, and escalation processes
Ability to collaborate across teams including Sales, Professional Services, Customer Success Management, and Support

Responsibilities

Oversee multiple customer and partner engagements, ensuring successful delivery of SailPoint’s Success Acceleration Services (SAS)
Align customer expectations with project execution from initial implementation through governance and renewal
Manage resources, track project progress, report service consumption, and provide transparency to stakeholders
Serve as liaison between clients and internal operational teams (Sales, Professional Services, Customer Success Management)
Identify risks, mitigate challenges, and ensure engagements remain on track and aligned with business objectives
Collaborate with Project Managers, Program Managers, and Solution Architects on resource planning and team staffing
Lead customer discussions, workshops, and serve as first point of escalation
Proactively identify improvements in customer engagement and internal processes, proposing solutions
Foster collaboration across teams and support skill development within the organization
Ensure SailPoint’s core values (Individualization, Impact, Integrity, Innovation) are reflected in customer interactions

Skills

Japanese

Project Management

Stakeholder Management

Risk Management

Resource Planning

Leadership

Customer Success

Professional Services

SailPoint

Provides identity security solutions for enterprises

About SailPoint

SailPoint provides identity security solutions that help organizations manage and protect digital identities. Its main products, including IdentityIQ, IdentityNow, and File Access Manager, assist businesses in ensuring compliance with regulations, reducing risks, and controlling access to sensitive information. These products work by giving organizations visibility into who has access to what data, allowing them to manage permissions effectively. SailPoint stands out from competitors by utilizing advanced technologies like artificial intelligence and machine learning to enhance its identity governance capabilities. The company's goal is to be a trusted partner for enterprises in navigating the complexities of identity security, ensuring that they can securely manage access to their critical information.

Austin, TexasHeadquarters

2004Year Founded

$20.7MTotal Funding

IPOCompany Stage

Cybersecurity, AI & Machine LearningIndustries

1,001-5,000Employees

Risks

Emerging identity management startups increase competition, potentially eroding market share.

Rapid technological changes may outpace SailPoint's innovation, risking solution obsolescence.

Integration challenges with acquisitions like SecZetta may disrupt services or misalign strategies.

Differentiation

SailPoint specializes in managing and securing digital identities for enterprises.

The company leverages AI and machine learning to enhance identity security solutions.

SailPoint's IdentityIQ provides visibility and control over user access.

Upsides

Growing demand for remote work security boosts SailPoint's remote access management features.

Rising adoption of AI-driven identity analytics aligns with SailPoint's AI capabilities.

Increased regulatory requirements drive demand for SailPoint's identity governance solutions.

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