Eng, Technical Service at Vontive

Petaling Jaya, Selangor, Malaysia

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical Devices, Kidney CareIndustries

Requirements

Technical Degree (preferably Medical Instrumentation, Electronics and Communication, Bio-Medical Engineering, Electrical and Electronics or Electro-mechanics) or equivalent
Experience in Electromechanical devices servicing is an added advantage
At least 2-3 years of experience in dialysis machines or relevant experience servicing medical equipment
Disciplined, independent in executing tasks, but also a strong team player
Driven to deliver high quality service
Customer focused
English Language skills to read, write and speak

Responsibilities

Install, service and maintain products distributed by Vantive in the defined area of responsibility (e.g., within the Depot / Field service area)
Perform installation and commissioning
Conduct preventive maintenance
Perform corrective maintenance
Execute field actions
Carry out other supplemental activities related to service
Establish & maintain communication & partnership with customers, team members and business contacts
Coordinate personnel (e.g., hospital technicians and customers) to ensure service objectives are satisfied by end user and company
Ensure all activities are performed following available instructions and information, within the quality system framework
Report all relevant service activity in a timely manner to ensure updated and accurate service data in the service system
Provide activity, equipment and reliability data (KPIs) to the Technical Services Manager for Depot activities
Establish an excellent partnership with other Vantive functions (Sales, Marketing, HR, QA, RA, finance, IT)
Actively participate in local sales/communication/marketing meetings where appropriate
Ensure the tidiness of the depot center including the repair bench, releasing area, receiving area and decontamination area

Skills

Key technologies and capabilities for this role

Product InstallationCommissioningPreventive MaintenanceCorrective MaintenanceField ServiceCustomer PartnershipQuality System ComplianceKPI ReportingService Data Management

Questions & Answers

Common questions about this position

What qualifications and experience are required for this role?

A Technical Degree (preferably in Medical Instrumentation, Electronics and Communication, Bio-Medical Engineering, Electrical and Electronics or Electro-mechanics) or equivalent is required, along with at least 2-3 years of experience in dialysis machines or relevant medical equipment servicing. Experience in electromechanical devices servicing is an added advantage.

Is this a remote position or does it require on-site work?

Work is performed in a depot setting and will also require travel to customer sites to complete tasks.

What are the working hours like for this position?

Working hours may vary and will require evening and weekend work as directed by the company or customer needs.

What kind of personal qualities make a strong candidate for this role?

Candidates should be disciplined and independent in executing tasks, but also strong team players driven to deliver high performance.

What is the salary or compensation for this position?

This information is not specified in the job description.

Vontive

Provides investment property mortgage solutions

About Vontive

Vontive provides investment property mortgages using technology to simplify and speed up the loan process. Their main product is a "bolt-on" technology that allows retail brands to easily launch their own mortgage services without needing programming skills. This no-code solution can be set up in just a few weeks, making it quicker for brands to offer mortgages. Vontive stands out from competitors by acting as a bridge between real estate investors, lenders, and capital providers, charging fees for their services that reduce traditional risks and inefficiencies in real estate financing. The company's goal is to modernize the investment real estate market by making the mortgage process more efficient and transparent for both retail brands and financial institutions.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$32.1MTotal Funding

DEBTCompany Stage

Financial Services, Real EstateIndustries

11-50Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Parental Leave

Short- and Long-term Disability Coverage

Life Insurance

Wellness Program

Risks

Increased competition from fintech companies could erode Vontive's market share.

Potential regulatory scrutiny may lead to higher compliance costs and challenges.

Economic downturns could impact demand for investment property mortgages.

Differentiation

Vontive offers a no-code, white-label mortgage solution for real estate investors.

The platform integrates financial institutions through a unique debt marketplace.

Founded by industry veterans, Vontive leverages decades of mortgage and financial expertise.

Upsides

Vontive ranked #10 on the 2022 Deloitte Technology Fast 500 with 9,154% growth.

The company has financed over $1.1 billion in residential properties since April 2022.

Vontive's B2C ecosystem reaches over 1.5 million real estate investors.

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