Endpoint Engineer L3

Who We Are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See Yourself at Twilio

Join the team as Twilio’s next Endpoint Engineer L3.

About the Job

This position is needed to: Focus primarily on supporting projects related to compliance, governance, and security workloads, constituting over 75% of their responsibilities. This role involves designing, developing, and implementing endpoint management solutions while ensuring compliance and security. The Endpoint Support Engineer L3 will work with technologies such as AWS Workspaces, Workspace ONE, and Kandji, focusing on automation and efficiency in endpoint and mobile device management. Additionally, scripting and development will be key aspects of this role to enhance the organization’s endpoint solutions.

Responsibilities

In this role, you’ll:

Project Leadership – Compliance, Governance & Security (75%)

• Lead projects focused on endpoint compliance, governance, and security initiatives.
• Design and implement strategies to ensure secure configurations and regulatory alignment across all endpoints.
• Develop and maintain governance frameworks and policies to support endpoint management objectives.

Design, Development & Automation

• Architect and deliver scalable solutions to enhance the end-user computing experience.
• Develop automation scripts and tools (e.g., PowerShell, Python) to streamline provisioning, deployment, and compliance processes.
• Contribute to the design and implementation of AWS Workspaces, VMware Workspace ONE, and Kandji environments.
• Build and support monitoring tools to improve visibility and proactive management of endpoint infrastructure.

Operational Support & Troubleshooting

• Serve as a senior escalation point for complex issues involving AWS Workspaces, Workspace ONE, and Kandji.
• Perform root cause analyses and identify opportunities to improve platform reliability and performance.
• Collaborate with cross-functional teams to align endpoint strategies with broader business and compliance goals.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5+ years of experience in endpoint support, management, or engineering roles.
• Extensive hands-on experience with endpoint management technologies such as AWS Workspaces, Workspace ONE, and Kandji.
• Strong understanding of compliance standards and experience in designing governance and security solutions for endpoint devices.
• Proficiency in scripting languages such as PowerShell, Python, or Bash, with a focus on automation and process improvement.
• Ability to design and develop endpoint management solutions that align with business needs and enhance user experience.
• Experience with Mobile OS versions such as iOS, Android
• Proven skills in troubleshooting complex endpoint and mobile device management issues.
• Experience in supporting and leading projects, especially related to compliance and security initiatives.
• Apple ACSP
• Apple ACIT
• Proven experience in designing, developing, and implementing endpoint solutions with a focus on compliance, governance, and security.

Desired:

• Understanding