End User Support Analyst at Vanguard

Dublin, County Dublin, Ireland

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, IT SupportIndustries

Requirements

Experience in an IT support or trade floor support role
Extensive experience with Windows operating systems (Windows 10/11), Microsoft products including O365, MS Teams, and OneDrive for Business, as well as Active Directory, basic networking, remote access tools, SNOW, VMware, and Citrix
Experience supporting video conferencing systems (Zoom, Teams Rooms, Polycom, etc.)
Excellent communication and interpersonal skills with a strong customer service mindset
Proven ability to manage multiple priorities in a dynamic environment
Flexibility to provide out-of-hours and on-site support during maintenance windows or emergency situations
Participate in BCP/Disaster recovery planning and execution
Experience in a financial services or trading environment (preferred)
Desirable: Familiarity with market data systems, Bloomberg terminals, and trade floor technologies
Desirable: Knowledge of ITIL principles or prior experience in an ITIL-based support environment
Desirable: Previous experience supporting executive-level staff
Desirable: Activating and troubleshooting mobile devices (iPhone, Android, iPad using Cope/Intune)
Desirable: Support printer and all IT hardware including Turrets and Cisco IPC phones

Responsibilities

Provide first- and second-line on-site IT support for Dublin employees, including trade floor and senior leadership (white-glove service)
Maintain and support video conferencing, meeting room tech, and AV systems
Collaborate with global teams (e.g., TCS India, London traders) to ensure consistent processes and client experience
Manage daily IT operations: desktops, laptops, peripherals, mobile devices, and network connectivity
Handle service desk tickets and hotline calls; escalate issues as needed
Support critical site events (power-downs, maintenance windows) and post-certification testing
Assist with user onboarding, hardware provisioning, and office tech setup
Maintain accurate documentation and create knowledge base articles and self-help resources
Train and onboard new end-user computing technicians, including international resources

Skills

Windows 10/11

O365

MS Teams

OneDrive

Active Directory

Networking

SNOW

VMware

Citrix

Zoom

Teams Rooms

Polycom

Video Conferencing

ServiceNow

Vanguard

Client-owned investment management firm offering low-cost funds

About Vanguard

Vanguard provides financial services with a focus on investment management. The company offers a variety of products, including mutual funds, exchange-traded funds (ETFs), individual retirement accounts (IRAs), and 401k rollovers, aimed at individual investors, financial advisors, and institutions. Vanguard's unique ownership structure means it is owned by its funds, which are in turn owned by the clients, allowing it to prioritize the needs of its investors over external shareholders. This model enables Vanguard to offer low-cost investment options, as it primarily earns revenue through management fees that are generally lower than industry standards. Additionally, Vanguard provides personalized investment advisory services, charging fees based on the assets managed. The company's goal is to help clients grow their wealth and achieve their financial objectives through effective investment strategies, while maintaining a competitive performance track record.

Kline Township, PennsylvaniaHeadquarters

1975Year Founded

SECONDARYCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Best-in-class medical, dental & vision coverage

Onsite health clinic & fitness center

Health Smart Rewards program

Vanguard Retirement Savings Plan

Education Benefits

PTO

Family Planning Benefist

Parental leave

Personal development opportunities

Volunteer Time Off

Risks

Competition from AI-driven platforms like Writer challenges Vanguard's traditional advisory services.

Vanguard's stake in Steelcase exposes it to the volatile furniture market.

New active bond ETFs may struggle in a low-yield environment with increasing competition.

Differentiation

Vanguard is client-owned, aligning its interests with investors, unlike traditional firms.

The firm offers low-cost investment products, making it attractive to cost-conscious investors.

Vanguard's ownership structure allows it to focus on long-term investor value.

Upsides

Vanguard's new active bond ETFs offer diversified, low-cost fixed income options.

The acquisition of Steelcase shares diversifies Vanguard's portfolio into the furniture industry.

Launching the International Dividend Growth Fund appeals to investors seeking sustainable dividend growth.

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