EMEA & LATAM Professional Services Business Operations Leader at Hewlett Packard Enterprise

Vienna, Vienna, Austria

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Professional ServicesIndustries

Requirements

10+ years’ experience in Services, ideally in AP&S and/or LES
Experience running business operations teams
Proven leadership of remote and multi-level teams
Strong business acumen
EMEA based applicant assigned to an EMEA office

Responsibilities

Strategic Planning and execution: Partner with the A&PS/LS leadership to develop and implement strategies for the professional services business, including resource allocation and pricing
Deal Governance Management: Oversee delivery assurance, deal coordination, and account support governance to mitigate risks, ensure adherence to global processes, and facilitate cross-functional collaboration for complex multi-business-unit opportunities
Process Improvement: Identify and implement process improvements to enhance efficiency, productivity, and client satisfaction
Resource Management and cost optimization: Oversee the allocation and utilization of professional services resources, ensuring optimal staffing and resource utilization
Data Analysis and Reporting: Define and analyse key performance indicators (KPIs) and provide data-driven insights to inform decision-making and improve business performance – Build strong foundation and PBI reporting platform
Budgeting and Forecasting: Develop and manage budgets, forecasts, and other financial processes for the professional services business
Client Relationship Management - customer satisfaction: Ensure smooth and efficient client interactions, addressing inquiries and providing support – improve service delivery to ensure high level of customer satisfaction
Tool Management: Manage and optimize the use of tools and systems used by the professional services team, such as PSA systems and CRM software
Training and Development: Provide training and development to professional services resources on best practices and new processes
Team leadership & management - Cross-functional Collaboration: Lead Business operation team in the different countries/clusters
Deliver customer satisfaction AND expected margin
Align with the Business
Partner with Pre-sales
Manage customer engagements
Get the right skills
Build a strong regional leadership team

Skills

Business Operations

Strategic Planning

Process Improvement

Resource Management

Data Analysis

Customer Satisfaction

Margin Management

Leadership

Pre-sales Partnership

Workflow Optimization

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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