Enterprise Field Applications Engineer (FAE) Manager

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: Not specified

The Enterprise Field Applications Engineer (FAE) Manager is responsible for leading a team of FAEs who provide pre-sales and post-sales technical support to enterprise customers. This role requires a strategic thinker with strong leadership skills, deep technical expertise, and the ability to collaborate with cross-functional teams to drive customer success and revenue growth.

Requirements

• Education: Bachelor’s or Master’s degree in Electrical Engineering, Computer Science, or a related field.
• Language Skills: Fluency in both English and German.
• Experience: 8+ years of experience in a technical pre-sales, applications engineering, or customer support role, with at least 3 years in a leadership position.
• Technical Knowledge: Strong knowledge of [industry-specific technology, e.g., PCB design, embedded systems, semiconductors, etc.]. (Specific technology not specified)
• Leadership Skills: Proven ability to lead and develop high-performing technical teams.
• Communication Skills: Excellent communication, presentation, and interpersonal skills.
• Customer Experience: Experience working with enterprise customers and managing complex technical engagements.
• Problem-Solving Skills: Strong problem-solving skills and ability to work in a fast-paced environment.
• Travel: Ability to travel as needed to support customers and team.

Responsibilities

• Lead, mentor, and develop a team of FAEs, ensuring alignment with company goals and customer needs.
• Define and implement strategies to support enterprise customers through technical consultation, demonstrations, and proof-of-concept engagements.
• Collaborate with Sales, Product Management, and Engineering teams to understand customer requirements and provide tailored solutions.
• Drive technical enablement and training programs to enhance the capabilities of the FAE team.
• Support the sales cycle by providing deep technical expertise, troubleshooting, and guidance on product applications.
• Maintain strong relationships with key enterprise customers to ensure satisfaction and long-term partnerships.
• Develop and track key performance metrics for the FAE team, ensuring continuous improvement and efficiency.
• Stay updated on industry trends, emerging technologies, and competitive landscapes to provide insights and recommendations.
• Ensure FAEs effectively communicate product roadmaps and provide feedback to internal stakeholders on customer needs.
• Manage resource allocation and project prioritization to maximize impact and alignment with business objectives.

Company Information

Altium is transforming the way electronics are designed and built. From startups to world’s technology giants, our digital platforms give more power to PCB designers, supply chain, and manufacturing, letting them collaborate as never before.

• Mission: To provide transformative technology for electronic design and manufacturing.
• Growth: Constant innovation has created a transformative technology, unique in its space.
• Customer Base: More than 30,000 companies and 100,000 electronics engineers worldwide use Altium.
• Financial Status: We are growing, debt-free, and financially strong, with the resources to become #1 in the EDA industry.

Application Instructions

• Not specified.