Eligibility Officer - Workers Compensation at DXC Technology

Melbourne, Victoria, Australia

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Workers Compensation, InsuranceIndustries

Requirements

Problem solving and decision making
Work management - attention to detail, organisational and planning skills
Communication – written and verbal
Resilience and perseverance
Strong customer service focus
Negotiation and influencing
Continuous improvement and initiative
2 years or more experience in initial claims assessment (Case Manager), or 1 year or more in a paralegal or legal assistant position
Strong working knowledge of Workplace Injury Rehabilitation & Compensation Act 2013 and associated Regulations, and/or a Legal Qualification
WorkCover scheme knowledge
Teamwork
Flexibility and ability to adapt to change
Concern for others
Ability to follow rules and regulations
Computer skills - Microsoft Office (Word, Excel, Outlook)
Intermediate to advanced knowledge of ACCtion and Novus, or similar case management system

Responsibilities

Make decisions on whether to accept or reject claims
Transition claims to appropriate Case Managers for ongoing management
Calculate PIAWE
Advise Dispute Resolutions Managers for rationale for original decisions
Identify the recovery potential of claims

Skills

Key technologies and capabilities for this role

Claims AssessmentWorkplace Injury Rehabilitation & Compensation Act 2013PIAWE CalculationACCtionNovusMicrosoft WordMicrosoft ExcelMicrosoft OutlookCase ManagementProblem SolvingDecision Making

Questions & Answers

Common questions about this position

What experience is required for the Eligibility Officer role?

Candidates need 2 years or more experience in initial claims assessment (Case Manager), or 1 year or more in a paralegal or legal assistant position, plus strong working knowledge of the Workplace Injury Rehabilitation & Compensation Act 2013 and associated Regulations, and/or a Legal Qualification.

What key skills are needed to succeed in this position?

Success requires problem solving and decision making, work management with attention to detail, organisational and planning skills, strong communication (written and verbal), resilience, perseverance, customer service focus, negotiation, influencing, and continuous improvement.

What is the company culture like at DXC Technology?

DXC fosters a culture of inclusion, belonging, and corporate citizenship, with a 'people first' philosophy that emphasizes taking care of each other, performance, integrity, and societal initiatives through their Social Impact Practice.

What compensation and benefits does DXC offer?

DXC offers competitive remuneration, benefits, training, and career opportunities as part of their 'people first' philosophy.

What makes a strong candidate for this Eligibility Officer position?

A strong candidate will demonstrate technical knowledge of relevant legislation, resilience, analytical skills, communication capabilities, teamwork, flexibility, and proficiency in case management systems like ACCtion and Novus, along with the required experience in claims assessment.

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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