eBilling Supervisor at Williams

Columbus, Ohio, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Legal, Professional ServicesIndustries

Requirements

Associate or bachelor’s degree required with concentration in Business, Finance or other related discipline. Commensurate experience may be considered in lieu of education, based upon candidate’s overall employment history
Minimum of 3 years of experience supervising all or a portion of the billing function in a professional services environment preferred
Minimum five years of billing experience in a law-firm or professional organization required. Six years or more preferred
Demonstrates exemplary customer service and excellent verbal, written, leadership, and interpersonal skills
Demonstrates proficiency with 3E, Elite, or Aderant and an industry standard collection software tool
Demonstrates proficiency with MS Excel spreadsheets, including advanced features such as pivot tables, charts and graphs and formulas, proficiency in MS Word and PowerPoint
Familiarity with legal terminology and a variety of document formats used in legal work
Ability to multitask and meet stringent deadlines
Excellent organizational and time-management skills
Ability to establish and foster excellent team collaboration as well as taking ownership for individual assignments/projects
Excellent verbal and written communication skills
Attention to details required

Responsibilities

Supervise e-billing employees to ensure quality service delivery through standard operating procedures, alignment with account plan, and achieving agreed-upon metrics and goals to ensure client satisfaction and exceptional employee performance
Supervise staffing and workflow volumes; use workflow management system to effectively utilize headcount based on work volumes and allocate staffing resources by shift or service line accordingly
Ensure that billing workloads are appropriately weighted and balanced
Responsible for employee lifecycle including, but not limited to, interviewing and onboarding, training, development, planning for key roles, and off-boarding management
Identify areas for additional training to ensure that skill levels are uniformly excellent across the group
Monitor client inventory balances assigned to team members based upon job specifications; ensures timely billing of unbilled balances and consistent follow-up on accounts receivable
Ensure that team members follow established workflow process e-billing, including necessary reviews and approvals
Serve as initial point of contact and aid team members with daily questions and concerns
Respond to customer inquiries in a timely and professional manner; keep client and manager informed of significant and potential issues, and communicate proposed solutions or processes that will avoid future or other potential issues; resolve issues escalated by the client to ensure a high level of customer satisfaction
Ensures consistent and regular communication with law firm around aged balances and invoices and identifies and elevates problem accounts to management
Maintain a thorough knowledge of client billing and payment terms, discount arrangements, lawyer and client preferences
Execute required administrative reports, activities, processes related to the people and/or production both on time and in accordance with appropriate standards of operation
Support manager with P&L activities; understand impact of overtime and time-off to avoid non-billable charges
Ensure e-Billed invoices are transferred to the e-billing vendor in a timely fashion
Ensure team member compliance with company and client policies, service level agreements (SLAs) and expected quality of work, utilizing corrective action when necessary
Work with manager to create development plans and challenging assignments for team members