eBay Japan Seller Support Specialist at eBay

Tokyo, Japan

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

EcommerceIndustries

Requirements

+3 years of experience in the customer service field
Self-driven with proactive communication skills; excellent communicator able to build and maintain strong working relationships; excellent team player
Proficiency with Microsoft Office tools and online communication tools such as Slack and Zoom
Comfortable in a dynamic, fast-paced environment
Passion for eBay's unique start-up culture and a drive to effect change
WFH/Hybrid experience is an advantage
Bachelor's/Degree or equivalent experience
Fluent in Japanese, business level in English, additional languages are a plus

Responsibilities

Responding to customer inquiries via email and phone
Identifying and resolving issues promptly
Providing information about eBay site, features, services, and policies
Troubleshooting all products related to the eBay platform and clearly offering solutions or recommendations
Handling complaints and escalations to/from related teams
Providing up-selling, cross-selling, and account retention services as directed or needed
Collecting customer feedback to enhance services
Proposing improvements to support processes
Building and sustaining a strong and trustworthy relationship with customers
Collaborating with other departments (technical support, business operations team, marketing, etc.)
Perform related duties as assigned

Skills

Customer Support

Email Support

Phone Support

Troubleshooting

eBay Platform

Policy Knowledge

Complaint Handling

Escalation Management

Upselling

Cross-selling

Account Retention

eBay

Global online marketplace for buying and selling

About eBay

eBay is an online marketplace where individuals and businesses can buy and sell a wide range of products, including electronics, fashion, and collectibles. Users can list items for auction or use the 'Buy It Now' option for immediate purchases. eBay stands out from competitors with its vast selection, user-friendly interface, and strong buyer and seller protections, including free shipping on many items. The company's goal is to facilitate seamless transactions while generating revenue through transaction fees, advertising, and subscription services.

San Jose, CaliforniaHeadquarters

1995Year Founded

$6.5MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Company Match

Paid Vacation

Parental Leave

Risks

Niche e-commerce platforms like StockX and Poshmark may draw away eBay's customers.

Social media platforms with shopping features could divert traffic from eBay.

Direct-to-consumer brands bypassing marketplaces may reduce eBay's seller base.

Differentiation

eBay offers a unique auction-style listing alongside 'Buy It Now' options.

The platform provides robust buyer and seller protections, enhancing trust in transactions.

eBay's vast product selection includes new, refurbished, and second-hand items.

Upsides

eBay's acquisition of GSI Commerce strengthens its position as a global commerce partner.

The rise of social commerce offers eBay opportunities to integrate social shopping features.

Increased focus on sustainability aligns with eBay's refurbished and second-hand product categories.

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