eBay Japan Seller Support Specialist at eBay

Tokyo, Japan

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

EcommerceIndustries

Requirements

+3 years of experience in the customer service field
Self-driven with proactive communication skills; excellent communicator able to build and maintain strong working relationships; excellent team player
Proficiency with Microsoft Office tools and online communication tools such as Slack and Zoom
Comfortable in a dynamic, fast-paced environment
Passion for eBay's unique start-up culture and a drive to effect change
WFH/Hybrid experience is an advantage
Bachelor's/Degree or equivalent experience
Fluent in Japanese, business level in English, additional languages are a plus

Responsibilities

Responding to customer inquiries via email and phone
Identifying and resolving issues promptly
Providing information about eBay site, features, services, and policies
Troubleshooting all products related to the eBay platform and clearly offering solutions or recommendations
Handling complaints and escalations to/from related teams
Providing up-selling, cross-selling, and account retention services as directed or needed
Collecting customer feedback to enhance services
Proposing improvements to support processes
Building and sustaining a strong and trustworthy relationship with customers
Collaborating with other departments (technical support, business operations team, marketing, etc.)
Perform related duties as assigned

Skills

Key technologies and capabilities for this role

Customer SupportEmail SupportPhone SupportTroubleshootingeBay PlatformPolicy KnowledgeComplaint HandlingEscalation ManagementUpsellingCross-sellingAccount Retention

Questions & Answers

Common questions about this position

What experience is required for the eBay Japan Seller Support Specialist role?

Candidates need +3 years of experience in the customer service field.

What skills are essential for this position?

Key skills include proactive communication, proficiency with Microsoft Office, Slack, and Zoom, and the ability to build strong relationships as an excellent team player.

Is remote or hybrid work available for this role?

WFH/Hybrid experience is an advantage.

What is eBay's company culture like?

eBay fosters authenticity, welcomes bold ideas, encourages everyone to bring their unique selves, and embraces a unique start-up culture with passionate thinkers, innovators, and dreamers.

What makes a strong candidate for this eBay support specialist position?

Strong candidates have +3 years in customer service, excellent communication and team skills, technical proficiency in tools like Microsoft Office, Slack, and Zoom, adaptability in fast-paced environments, WFH/hybrid experience, and passion for eBay's start-up culture.

eBay

Global online marketplace for buying and selling

About eBay

eBay is an online marketplace where individuals and businesses can buy and sell a wide range of products, including electronics, fashion, and collectibles. Users can list items for auction or use the 'Buy It Now' option for immediate purchases. eBay stands out from competitors with its vast selection, user-friendly interface, and strong buyer and seller protections, including free shipping on many items. The company's goal is to facilitate seamless transactions while generating revenue through transaction fees, advertising, and subscription services.

San Jose, CaliforniaHeadquarters

1995Year Founded

$6.5MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Company Match

Paid Vacation

Parental Leave

Risks

Niche e-commerce platforms like StockX and Poshmark may draw away eBay's customers.

Social media platforms with shopping features could divert traffic from eBay.

Direct-to-consumer brands bypassing marketplaces may reduce eBay's seller base.

Differentiation

eBay offers a unique auction-style listing alongside 'Buy It Now' options.

The platform provides robust buyer and seller protections, enhancing trust in transactions.

eBay's vast product selection includes new, refurbished, and second-hand items.

Upsides

eBay's acquisition of GSI Commerce strengthens its position as a global commerce partner.

The rise of social commerce offers eBay opportunities to integrate social shopping features.

Increased focus on sustainability aligns with eBay's refurbished and second-hand product categories.

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