e-Billing Team Lead at Williams

Columbus, Ohio, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Legal, Professional ServicesIndustries

Requirements

Associate’s or bachelor’s degree preferred with concentration in Business, Accounting, or Finance (commensurate experience may be considered in lieu of education, based upon candidate’s overall employment history)
Strong analytical and critical thinking skills
Minimum of four years of billing experience in a law firm or professional organization required (five years or more preferred)
Experience leading employees in areas of process and policy adherence and time and absence tracking
Experience curating workflow in an organized manner to meet deadlines occurring quickly and simultaneously
Strong computer and problem-solving skills
Familiar with procedures, software and equipment related to e-billing
Ability to cultivate and maintain effective working relationships with clients and team members through excellent, professional verbal and written communication skills
Attention to detail with emphasis on accuracy and quality
Ability to handle sensitive and/or confidential documents and information
Capable of demonstrating exemplary work ethics and professionalism at all times; maintains professional demeanor and composure at all customer service interactions
Ability to make independent decisions and use problem-solving skills in line with appropriate standards/procedures
Excellent problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level
Must be able to interact effectively with multi-functional and diverse backgrounds in a fast-paced, team environment
Ability to work overtime as needed during peak or critical periods
Hands on familiarity with multiple e-billing vendor systems and outside counsel guidelines
Experience with Aderant or Elite/Elite 3E and/or business intelligence products strongly preferred

Responsibilities

Responsible for the timely submission of electronic invoices and accruals to clients on monthly basis, overseeing the transition of clients to e-billing, and providing follow-up support to attorneys and clients in all aspects related to electronic billing (essential function)
Handle heavy volume of highly complex e-submission assignments for key corporate clients; ensure all client guidelines, internal protocol, and firm's guidelines are followed during submission process
Act as liaison between billing attorney/secretarial staff, and clients' staff assigned to electronic billing by providing expert level subject matter support
Populate, maintain, and update data for assigned clients in the billing system and clients' external web applications; ensure all relevant information is updated and correlated in the firm's billing system
Execute accruals, budgets, and information and data requests
Work collaboratively with department’s supervisor to support e-billing systems by adding/removing user accounts, resetting passwords, assigning proper security levels, entering budgets, status reports, and matter profiles in various sub-systems (essential function)
Perform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and rejected invoices (essential function)
Conduct time and absence for direct reports, including ensuring system accuracy and compliance with timekeeping policies and procedures (essential function)
Communicate with direct reports, manager and client on job or deadline issues
Immediately escalate operational problems or issues to Supervisor or Manager
Handle client concerns and be able to problem-solve resolutions in accordance with policies and procedures
Ensure team provides outstanding customer service (inferred from truncated description)