Dynatrace Support Engineer at DXC Technology

Ashburn, Virginia, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

NoVisa

Technology, IT ServicesIndustries

Requirements

US Citizen only
Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
3-5 years proven experience in supporting and managing Dynatrace solutions
Strong background in application performance monitoring and troubleshooting
Proficiency in Dynatrace configuration and administration for Dynatrace Managed environment including Cluster, ActiveGates, and OneAgents
Proficiency in configuring anomaly detection, tagging, problem notification, alerting, tagging, and custom integrations
Ability to optimize Dynatrace configurations to deliver actionable insights for system availability, performance, and resource utilization
Excellent analytical and problem-solving skills
Strong communication and customer service skills
Understanding of IT infrastructure, networking, and application development processes
Experience with Infrastructure technologies, OS, VMWare, Firewalls, Storage, etc. (plus)
Experience with cloud platforms (AWS, Azure, GCP) and container technologies (Docker, Kubernetes) (plus)
Familiarity with scripting languages (e.g., Python, Shell scripting) (advantageous)
Preferred: Dynatrace Certified Associate
Candidates located within 25 miles of a DXC office required to work onsite two days per week (hybrid)

Responsibilities

Provide first and second-level support for Dynatrace-related issues
Respond to and resolve customer inquiries and support tickets in a timely manner
Diagnose and troubleshoot performance and configuration issues within Dynatrace environments
Monitor and manage incidents related to Dynatrace
Perform root cause analysis for recurring issues and implement solutions to prevent future occurrences
Escalate complex issues to senior support staff or Dynatrace vendor support as needed
Assist in the configuration and optimization of Dynatrace environments
Implement best practices for monitoring, alerting, and reporting to ensure comprehensive coverage and minimal false positives
Collaborate with internal teams to customize Dynatrace solutions to meet specific application and infrastructure needs
Provide training to customers and internal teams on Dynatrace features, functionality, and best practices
Develop and maintain detailed documentation, including configuration guides, troubleshooting steps, and FAQs
Create and update knowledge base articles to help customers resolve common issues independently
Stay updated with the latest developments in Dynatrace and related technologies
Identify opportunities for improving support processes and enhancing customer satisfaction
Participate in team meetings and contribute to ongoing projects and initiatives

Skills

Dynatrace

troubleshooting

performance monitoring

incident management

root cause analysis

configuration

technical support

monitoring

alerting

reporting

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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