Donor Contact Representative at Abbott

Taguig City, National Capital Region, Philippines

Apply Now

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

NoVisa

Diagnostics, HealthcareIndustries

Requirements

Completed at least 2 years in College or with an Associate or Bachelor’s Degree
Basic Excel, Word and Outlook experience
Strong Computer/Software Skills
Detail-oriented
Must be flexible to work on a night shift (between 6pm to 10am) Philippine Standard Time
Must be amenable to work on Overtime or during Rest Days when business requests for additional (paid) hours
Must have strong oral and written communication skills
Internal – At least 1 year tenure in eScreen (competency)

Responsibilities

Respond to phone and email inquiries regarding employment drug screen results
Answer inquiries both inbound and outbound calls regarding donor contact procedures and communicate with donors regarding pending results
Track and follow-up on documentation related to the screening process, handling the information with discretion and ensuring documents are provided to the MRO vendor in a timely manner
Resolve questions, inconsistencies, or missing information as required
Prepare and sort source documents, identify and interpret calling required and data to be documented
Document all calls, emails, and any other client/donor interactions into the appropriate software platform following each request or inquiry, and enter necessary codes to represent the action taken. Make necessary corrections to information entered
Compile, sort, and verify accuracy of all donor information in the review process. Request documentation from vendors, clinics, or clients as required to complete the transaction
Observe legal and ethical guidelines for safeguarding patient and company confidentiality (HIPAA)
Other duties as assigned

Skills

inbound calls

outbound calls

email communication

data entry

documentation tracking

HIPAA compliance

customer service

drug testing regulations

DOT regulations

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

Departure of key leader Dr. Adamson may affect Abbott's Heart Failure division.

Integration challenges with Medtronic could impact glucose monitor-insulin pump rollout.

Thermo Fisher's microfluidics expansion may increase competition for Abbott.

Differentiation

Abbott integrates continuous glucose monitoring with automated insulin delivery systems.

Abbott's microfluidic devices streamline diagnostic processes efficiently.

Abbott's neuromodulation products target specific nervous system areas for chronic pain relief.

Upsides

Microfluidic technology offers cost-effective solutions in diagnostics.

Strategic partnerships like Abbott-Medtronic enhance product offerings and market reach.

Significant investments indicate strong market confidence in Abbott's healthcare solutions.

Land your dream remote job 3x faster with AI

Try Jobo Free