Document Production Supervisor at Williams

Myrtle Point, Oregon, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Business ServicesIndustries

Requirements

Bachelor’s degree or equivalent experience
2+ years’ experience supervising, preferably in a legal, banking or other large corporate environment
3+ years’ experience in legal document production or legal word processing preferred
Advanced knowledge of software within MS Office with ability to create, format, edit charts, graphs, styles, table of contents, macros, etc
Strong in grammar and composition rules required for editing and proofreading
Use of manager self-service systems and experience with centralized HR functions preferred
Basic financial understanding of how day-to-day decisions impact P&L
Able to foster a team culture of high performance and continuous improvement that values learning and a commitment to quality, with an emphasis on client satisfaction
Excellent client service skills with a service-minded approach toward the client
Able to make independent decisions that conform to business needs and policy
Detailed and organized; demonstrated experience prioritizing competing requests in a fast-paced environment and under tight deadlines
Exceptional communication skills, both written and verbal
Must be able to interact effectively with multi-functional and diverse backgrounds
Must be self-motivated with positive can-do attitude
Able to handle sensitive and/or confidential documents and information

Responsibilities

Supervise the team’s day-to-day work assignments in document production services, including but not limited to document production, word processing, proofreading; includes supervision of projects and ad hoc requests to ensure efficient, accurate completion within deadlines (essential function)
Ensure quality service delivery through standard operating procedures, alignment with account plan, and achieving agreed-upon metrics and goals to ensure client satisfaction and exceptional employee performance (essential function)
Respond to customer inquiries in a timely and professional manner; keep client and manager informed of significant and potential issues, and communicate proposed solutions or processes that will avoid future or other potential issues; resolve issues escalated by the client to ensure a high level of customer satisfaction (essential function)
Responsible for employee lifecycle including, but not limited to, interviewing and onboarding, training, planning for key roles, and off-boarding management (essential function)
Ensure team member compliance with company and client policies, service level agreements (SLAs) and expected quality of work, utilize corrective action when necessary (essential function)
Enable team members to perform through setting goals and objectives, identifying priorities, and providing regular and consistent communication using ongoing performance feedback, individual and group meetings (essential function)
Supervise staffing and workflow volumes; use workflow management system to effectively utilize headcount based on work volumes and allocate staffing resources by shift or service line accordingly (essential function)
Execute required administrative reports, activities, processes related to the people and/or production both on time and in accordance with appropriate standards of operation
Support manager with P&L activities; understand impact of overtime and time-off to avoid non-billable charges
May support materials included in monthly Client Service Review (CSR) or Quarterly Business Reviews (QBRs)
Have a strong knowledge of the client’s businesses and the impact of our services
Foster cross-training and a sense of team work to optimize client service delivery
May train more junior staff members, as needed