Document Production Associate at Williams

Leeds, England, United Kingdom

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£26,000 – £26,000Compensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Legal Services, Financial Services, Professional ServicesIndustries

Requirements

Minimum (1) year document production experience preferably in a legal, banking or large corporate environment
Skilled in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
Familiar with other software programs for editing and/or creating documents
Strong attention to detail; able to work on multiple projects simultaneously
Good organizational skills
Must be able to meet deadlines and complete all projects in a timely manner
Ability to handle sensitive and/or confidential documents and information
Able to exercise good judgment to make decisions that conform to business needs and policy
Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level
Ability to maintain professional composure when working with immediate deadlines
Ability to work both independently and collaboratively as part of a team
Ability to work in a fast paced environment
Ability to communicate professionally both verbally and in writing
Must be self-motivated with a positive attitude
Proven customer service skills are required in order to create, maintain and enhance customer relationships

Responsibilities

Utilise appropriate logs and/or tracking software for all document production work
Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle
Perform work in document production, proofreading, intake and workflow coordination functions, as needed
Use established procedures, standards and formats to edit, proof, convert, create, transcribe or otherwise complete document production requests to client satisfaction
Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
Communicate with team members, lead, supervisor or client on job or deadline concerns
Meet contracted deadlines for service delivery to our clients
Troubleshoot basic software or hardware problems
Help to foster a proactive environment of continuous service enhancement and relationship building with the client
Perform quality assurance on work, as requested
Adhere to Williams Lea policies, in addition to client policies
Use equipment and supplies in a cost-efficient manner

Skills

Key technologies and capabilities for this role

Word ProcessingDocument ProductionProofreadingTranscriptionWorkflow CoordinationQuality AssuranceTroubleshootingTracking Software

Questions & Answers

Common questions about this position

What is the salary for the Document Production Associate role?

The salary is £26,000 per annum plus company benefits.

Is this a remote position, or do I need to work in the office?

The role is based in Leeds, LS10 1AB, with a hybrid work model after a 3-month training period.

What skills are required for this position?

Candidates need at least 1 year of document production experience preferably in legal, banking, or corporate environments, proficiency in MS Office (Word, Excel, PowerPoint), strong keyboarding skills, attention to detail, and good organizational skills.

What are the working hours and shifts for this job?

It's 40 hours per week, Monday to Friday, from 8:00am until 5:00pm with a 1-hour unpaid lunch break.

What makes a strong candidate for this role?

A strong candidate has at least 1 year of document production experience in legal, banking, or corporate settings, proficiency in MS Office with strong typing skills, excellent attention to detail, organizational abilities, and the capacity to meet deadlines while handling confidential information.