Disputes Analyst at Marqeta

Warsaw, Masovian Voivodeship, Poland

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, PaymentsIndustries

Requirements

2 - 3+ years of relevant experience (financial services, payment industry)
Minimum 2+ years of disputes processing experience (issuing or acquiring side)
Strong understanding of Card Network regulations (VISA, MC and SMS) related to chargeback processing
Working knowledge of EU Regulations, data privacy and other regulatory requirements for dispute management
Able to work independently with high volume caseloads processed with high quality
Experience in direct customer interaction; ability to talk through complex cases and render positive outcomes
Demonstrated ability to achieve results through cross-functional, virtual teams
Superior communication skills (interpersonal, verbal, presentation, written, email)
Positive attitude, team player, adaptable, resourceful, inquisitive, and self-starter who is able to work independently
Bachelor’s degree or equivalent experience

Responsibilities

Analyze incoming disputes and submit chargebacks to the relevant network
Handle escalated issues from various sources
Supervise resolving inquiries and problems brought up by offshore team members
Guarantee that all tasks are completed within the set service level agreements
Understand and clearly explain Visa/MasterCard/Pulse/Maestro regulations as necessary to customers
Maintain or exceed established standards (SLAs) for customer service
Use multiple customer support software tools (e.g., Salesforce, Slack, internal and external web portals) to resolve issues
Resolve moderate/complex issues with little or no supervision or direction
Manage inbound escalations from multiple sources to resolution and identification of potential processing problems requiring escalations to product and engineering teams
Work with peers and leadership to communicate dispute trends and share best practices, ideas, and information within Marqeta and with customers
Coordinate with Issuing Bank partners to ensure Marqeta is compliant with their requirements for monitoring, reporting, and dispute resolution
Practice sound decision-making and discretion in making independent decisions that mitigate corporate risk throughout investigations

Skills

Disputes Processing

Chargebacks

Visa Regulations

MasterCard Regulations

Salesforce

Slack

Financial Services

Payment Industry

SLA Management

Escalation Handling

Marqeta

Card issuing and payment processing solutions

About Marqeta

Marqeta provides modern card issuing and payment processing solutions in the fintech sector. Its platform allows businesses to create, issue, and manage payment cards tailored to their specific needs, such as expense management and consumer payments. The service operates through an open API, enabling clients to integrate Marqeta's capabilities into their own applications. This flexibility sets Marqeta apart from competitors, as it caters to a diverse range of clients, including financial institutions and tech companies. The company generates revenue primarily through transaction fees each time a card is used, along with potential setup and service fees. Marqeta's ability to quickly adapt to the growing demand for digital payments, especially during the COVID-19 pandemic, has contributed to its significant presence in the market.

Oakland, CaliforniaHeadquarters

2010Year Founded

$526.5MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

501-1,000Employees

Benefits

Medical, dental, & vision coverage

Flexible time off

Paid family leave

Pet insurance

401k match

Equity

Monthly stipends

Company recognition & awards

Employee Stock Purchase Program

Risks

Class action lawsuit may harm Marqeta's reputation and investor confidence.

Increased regulatory scrutiny could raise compliance costs for Marqeta.

EWA platforms might disrupt Marqeta's traditional card issuing model.

Differentiation

Marqeta's open API platform allows for highly customizable payment solutions.

The company operates in 40 countries, offering a global card issuing platform.

Marqeta's cloud-based infrastructure enables instant access to scalable payment systems.

Upsides

Partnership with Slope taps into the growing Buy Now, Pay Later market.

Demand for flexible working capital solutions boosts Marqeta's embedded finance offerings.

Smarter AI models enhance Marqeta's payment processing capabilities.

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