Dispute Defense Specialist

Salary: Location Type: Employment Type:

Hi, We’re AffiniPay!

AffiniPay is a leading fintech company, based out of Austin, Texas. As the market leader in professional services payments and practice management software, AffiniPay’s tech products serve legal, accounting, architectural, engineering and construction firms. AffiniPay has been recognized as one of Inc. 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well!

At AffiniPay, we’re continuously tackling exciting and interesting problems to define the direction of the financial technology industry and transform the way professionals get paid! Our drive to become leaders in Fintech has fostered our fast-moving, growth-focused culture. We’ve assembled teams of highly collaborative problem solvers who are passionate about both personal and company growth. We are eager to create, work together, and do whatever it takes to get the job done. We also know that our people are our greatest asset and responsible for our ultimate success. As such, we invest in our team-members’ growth and development, recognize accomplishments, and celebrate successes together. We’re building a winning team, and we need more creative, collaborative, and fun-loving people to help us get the job done!

The Dispute Defense Specialist assists our customers in their chargeback or dispute journey. The role is committed to putting our customers first and helping them retain their hard earned service payments from their clients.

Essential Functions and Responsibilities

• Ensure processes for dispute defense are followed.
• Interact with our customers via phone or email to explain how disputes work and advise on the best course for them.
• Review customer documentation, advise on changes, and submit on their behalf.
• Provide our customers status updates and explanations of decisions.
• Always work to maintain our competitive advantage by giving our customers the best chargeback support in the industry.
• Other duties as assigned

Requirements

• 3 or more years of relevant work experience with a Bachelor’s Degree
• 1+ years of relevant experience in the payments industry.
• Superior written, oral skills and an ability to synthesize information and make clear, concise recommendations on course of action.
• “Can-do” attitude that is always willing to go above and beyond their everyday tasks.
• Strong attention to detail and organizational skills.
• Ability to prioritize projects to meet timelines efficiently, adapt to changes in priorities quickly and manage multiple initiatives simultaneously.
• Capable of working independently while also being team oriented, collaborative, diplomatic and flexible.

Our Story

Founded in 2005, AffiniPay’s mission is to build technology products that helps professionals focus on the work they love. As the leader in the professional payments industry, AffiniPay’s products serve legal, accounting, architectural, engineering and construction firms. Our portfolio of software solutions include MyCase (Legal Practice Management Software), CASEpeer (Practice Management for Personal Injury Firms), and Docketwise (Immigration & Case Management Software). Our portfolio of payment solutions include LawPay (Legal), AffiniPay for Associations (Associations), CPACharge (Accounting Professionals), and ClientPay (Architect, Engineer, and Construction). AffiniPay’s products serve over one hundred thousand users, and we are noted as one of the fastest growing tech companies in Austin, Texas. We are constantly looking for talent to join our team to continue playing a key part in unlocking our potential.

Diversity, Equity & Inclusion at AffiniPay

At AffiniPay, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part.