[Remote] Director, US CRM Commercial Strategy & Innovation at Zoetis

United States

Not SpecifiedCompensation

N/AExperience Level

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Full time employment
Experience in architecting and delivering CRM vision
Experience driving commercial growth, customer retention, operational efficiency, and commercial excellence
Experience with strategic leadership and innovative use of agentic AI
Experience leading and developing teams
Experience with digital sales and service integration
Experience with change management
Strong relationship-building skills
Experience with vendor and partner management

Architect and own the CRM strategy and roadmap
Define, track, and deliver against clear KPIs
Serve as a strategic advisor to senior commercial leaders
Ensure CRM strategy and innovation are integrated with broader digital sales and service vision
Support and integrate CRM capabilities with digital platforms
Champion the adoption and scaling of agentic AI solutions
Foster an innovation-driven culture
Build and sustain relationships with senior leaders across sales, service, marketing, ZTD, and enabling functions
Lead cross-functional teams to deliver seamless, high-impact solutions
Drive consensus, alignment, and buy-in for CRM strategy and change initiatives
Inspire, develop, and empower a high-performing team
Oversee CRM platform operations
Govern project and enhancement requests
Manage vendor and partner relationships