Director, Service Delivery

Position Overview

• Location Type: Remote, Downtown Chicago
• Job Type: Full-time
• Salary: Not specified

bswift is a benefits administration technology company transforming the industry since 1996. We provide a cloud-based platform empowering employees and HR teams. We are looking for motivated individuals passionate about delivering excellence and creating solutions. The Client Services Director, Service Delivery will own a book of business and lead a team to create raving fans of bswift.

Responsibilities

• Own a book of business representing $5,000,000 to $8,000,000+ in annualized recurring revenue (ARR).
• Keep up-to-date with bswift product and service information and updates.
• Directly manage client relationship(s), ensuring delivery quality and timeliness.
• Own project plans, governance, and stewardships for client accounts.
• Organize regular client meetings to ensure excellent customer service.
• Responsible for contractual compliance and managing financials.
• Hire and equip a high-performing team reflecting bswift's core values.
• Forecast and manage staffing levels and associated expenses.
• Provide day-to-day guidance to the service delivery team.
• Assist in product strategy rollout of new technology and services to clients.
• Drive efficiency through standard operating procedures (creation, refinements, and adherence) and automation.
• Coordinate business strategy with bswift's leadership team (call center, COBRA/FSA, billing team, Product Management, COE Sharded Operations groups, and IT team).
• Assist in sales and marketing efforts as needed.
• Consistently reflect bswift's core values in interactions with associates, clients, and partners.

Requirements

• Not specified

Application Instructions

• Not specified

Company Information

bswift is a benefits administration technology company. We value:

• Pursue Excellence
• Embrace Accountability
• Deliver Superior Service
• Be a Great Place to Work