Director, Revenue Cycle Operations at Brightseed

Peachtree Corners, Georgia, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare Technology, Healthtech, SaaSIndustries

Requirements

Bachelor’s degree in business, healthcare administration, or related field (Master’s preferred)
8+ years of leadership experience in revenue cycle operations, healthcare services, or related industries
Proven success leading large, non-exempt teams and developing front-line managers
Demonstrated ability to manage offshore or BPO vendor relationships to meet operational and quality goals
Experience implementing operational change, new structures, or process redesign in complex service environments
Strong analytical skills with the ability to interpret metrics and drive data-based decisions
Decisive, resilient, and action-oriented leader skilled at navigating ambiguity and motivating diverse teams

Responsibilities

Oversee daily operations of Brightree’s RCM business, ensuring service delivery, accuracy, and productivity across U.S. and offshore teams
Drive execution of strategic initiatives defined by the Head of RCM—turning plans into operational routines and measurable outcomes
Lead issue resolution, manage customer escalations, and ensure service excellence through proactive problem solving
Partner with the Head of RCM to design and implement new operating models, team structures, and process improvements
Lead and coach a large, primarily non-exempt workforce with a focus on performance, accountability, and engagement
Develop front-line leaders to elevate management capability and strengthen workforce effectiveness
Create a culture of ownership—emphasizing results, communication, and recognition—while addressing underperformance decisively
Foster collaboration between U.S. and offshore teams to promote consistency, partnership, and alignment on key metrics
Own day-to-day management of the offshore BPO partnership in India, ensuring adherence to SLAs, quality, and productivity targets
Implement strong performance management and governance practices to address gaps and drive continuous improvement
Partner closely with internal analytics and technology teams to identify automation opportunities and operational efficiencies
Serve as a key implementer in the transformation of Brightree’s RCM operating model—aligning people, process, and performance to business outcomes
Monitor and report on progress of key initiatives, ensuring timely issue escalation and resolution
Act as a steadying force for the team—providing clarity, communication, and direction through change

Skills

Revenue Cycle Management

Operational Leadership

People Management

Process Improvement

Issue Resolution

Customer Escalations

Team Leadership

Vendor Management

Strategic Execution

Performance Management

Brightseed

AI platform for discovering health-boosting compounds

About Brightseed

Brightseed discovers beneficial compounds in nature that can enhance human health using artificial intelligence. Their Forager® platform identifies bioactive compounds—small molecules from plants and microbes that positively affect biological functions. They also offer Brightseed™ Bio Gut Fiber, which contains bioactives that support gut health. By partnering with companies, Brightseed provides insights into bioactives and their health benefits, aiming to unlock the potential of these compounds.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$123.8MTotal Funding

GRANTCompany Stage

AI & Machine Learning, HealthcareIndustries

51-200Employees

Benefits

Hybrid work flexibility

Medical, dental, & vision

Unlimited PTO

Life insurance

EAP

401(k) plan

Mental health platform

Employee discounts

Cell phone & commuter costs

Parental leave

Risks

Increased competition from established brands like Centrum in the bioactive market.

Over-reliance on partnerships like Manitoba Harvest could limit market reach.

Regulatory scrutiny poses challenges as Brightseed expands in the health and wellness sector.

Differentiation

Brightseed uses AI to discover bioactives, accelerating discovery from years to months.

Forager® A.I. maps bioactives to health outcomes with unprecedented accuracy and speed.

Brightseed's Bio Gut Fiber is made from upcycled hemp hulls, appealing to eco-conscious consumers.

Upsides

Growing consumer interest in personalized nutrition boosts demand for Brightseed's bioactive products.

Rising gut health awareness increases demand for Brightseed's gut health-focused bioactives.

Regulatory support for bioactives in supplements facilitates Brightseed's market expansion.

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