Vonage

Director, Quality Standards & Performance Engineering

Basingstoke, England, United Kingdom

Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Cloud Communications, Software DevelopmentIndustries

Requirements

Candidates should have a strong background in leading QA functions and managing complex quality initiatives at scale, with at least 7 years in a quality leadership role within high-growth or agile technology organizations. An expert-level understanding of QA methodologies, best practices, and evolving industry standards is essential, along with excellent communication and stakeholder management skills to influence across departments and drive a shared vision for quality.

Responsibilities

The Director will champion quality across the software development lifecycle, establishing transparency and highlighting risks impacting product integrity in collaboration with development and agile leadership. They will lead and grow a community of Agile Testers, define the department's testing approach, identify skill gaps, and coordinate upskilling opportunities. Responsibilities include hosting Test Community forums, driving adoption of modern quality practices like BDD and TDD, advocating for defect prevention, and contributing to maturing Lean and Agile practices. The role also involves owning and evolving QA tooling and frameworks, collaborating with security teams for integrated security testing, ensuring early risk identification by test engineers, promoting pairing between QA and software engineers, maintaining visibility of automated test results, presenting testing risks to stakeholders, owning and evolving the end-to-end testing process, defining testing's role within the SDLC, and establishing and monitoring meaningful quality metrics and forward-looking test strategies.

Skills

Quality Assurance
Performance Engineering
Agile Testing
Test Strategy
Exploratory Testing
BDD
TDD
Test Automation
Lean Practices
Cloud Communications
Risk Management
Security Testing
Observability

Vonage

Cloud-based communication services for businesses

About Vonage

Vonage provides cloud-based communication services to businesses of all sizes, from small startups to large enterprises. Its main offering is the Communications Platform as a Service (CPaaS), which allows companies to integrate voice, messaging, video, and data capabilities directly into their applications and processes. This integration helps businesses enhance customer engagement and streamline internal communications. Additionally, Vonage offers Unified Communications as a Service (UCaaS), which combines various communication tools into one platform, and Contact Center as a Service (CCaaS), which focuses on advanced customer service solutions. Unlike many competitors, Vonage operates on a subscription-based model, supplemented by usage-based fees, ensuring a steady income while allowing flexibility for clients. The goal of Vonage is to modernize communication infrastructure for businesses across various industries, improving their operational efficiency and customer service.

Holmdel Township, New JerseyHeadquarters
2001Year Founded
$361.9MTotal Funding
IPOCompany Stage
Consulting, Enterprise SoftwareIndustries
1,001-5,000Employees

Benefits

Remote Work Options
Hybrid Work Options

Risks

Leadership changes may disrupt strategic continuity at Vonage.
Regulatory pressures in India could challenge the Airtel partnership.
Adoption hurdles may slow the transition from SMS to Rich Communications Services.

Differentiation

Vonage offers a flexible portfolio of cloud-based communication applications and APIs.
The company provides CPaaS, UCaaS, and CCaaS solutions for diverse business needs.
Vonage's subscription and usage-based revenue model ensures financial stability and growth.

Upsides

Increased demand for integrated communication solutions boosts CPaaS and UCaaS markets.
Partnership with Airtel Business opens opportunities in the growing Indian market.
Collaboration with SAP enhances Vonage's competitive edge in AI-driven solutions.

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