Product Managment, Payments Lead
Chainlink LabsSalary not specified
Full Time
Expert & Leadership (9+ years)
Director, Project Management - HR Strategic Operations at Capital One
McLean, Virginia, United States
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Human Resources, Financial ServicesIndustries
Requirements
- Bachelor’s Degree or Military experience (Basic)
- At least 4 Years of Project Management experience (Basic)
- At least 2 Years of People Management experience (Basic)
- Masters / MBA degree (Preferred)
- At least 6 years of Project Management experience (Preferred)
- At least 4 years of People Management experience (Preferred)
- PMP, Lean, Agile or Six Sigma certification (Preferred)
- Experience as a leader-of-leaders, capable of managing a high-performing team with a diverse portfolio of work
- Exceptional structured problem solving skills; comfortable with process engineering, designing KPIs, closed-loop accountability mechanisms (e.g., service process design in human or technical services)
- Clear results orientation: intense focus on achieving both short and long term goals
- Strategic influencing skills, including the ability to influence senior leaders and a wide variety of stakeholders
- Highly collaborative; the ability to drive agreement through intellect, interpersonal and negotiation skills
- Comfort in ambiguity with a tenacious drive toward critical decisions
- Incredibly well-managed and focus on driving innovation in process and execution across portfolio
- Ability to hold VP+ stakeholders and partner teams accountable to commitments
- Capable of leading special projects autonomously and through partnership with cross functional teams
- Discretion in handling highly sensitive issues
Responsibilities
- Lead teams focused on strategic project and portfolio management, ensuring prioritization based on highest leverage (including engineering capacity)
- Oversee eHR strategic operating model, including annual strategic and financial planning, scorecarding, MBRs, QBRs, leadership forums (e.g., onsites), and financial management (in partnership with Finance)
- Partner with LOB HR to strengthen interaction model and increase collaboration / velocity on two-way feedback loops
- Partner with HR and Corporate Communications on information architecture, knowledge management, and communications, including newsletters, townhalls, and leadership forums
- Manage holistic customer success and product marketing across HR product portfolio
- Serve as primary liaison and escalation point for partnerships across broader enterprise
- Perform additional chief of staff duties as needed
Skills
Project Management
Portfolio Management
Strategic Planning
Financial Planning
Process Engineering
KPI Design
Stakeholder Management
Strategic Influencing
Negotiation
Team Leadership
Operating Model
Customer Success
Knowledge Management
Communications
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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