Director, Product Management (Full Time; Multiple Openings) at RingCentral

Belmont, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Cloud Communications, Contact Center, SaaSIndustries

Requirements

U.S. Master’s degree in Computer Science, Management Science/Engineering, Information Technology or a related field, or foreign equivalent, plus two (2) years of related experience, or U.S. Bachelor’s degree or equivalent in Computer Science, Management Science/Engineering, Information Technology or a related field plus five (5) years of related experience, or any suitable combination of education, training and experience
Experience with product management, defining and tracking KPIs, voice-of-customer synthesis, GTM strategy, OKR-driven roadmapping, customer and competitor research
Experience with Large Language Models (“LLMs”), prompt engineering, deep learning, natural language processing and understanding, event-driven architecture, multitenant SaaS scalability, and omnichannel REST API orchestration

Responsibilities

Develop and articulate a clear product vision and strategy for AI-driven contact center solutions
Identify market opportunities, customer needs, and emerging trends to inform product development and positioning
Align product strategy with RingCentral’s overall business goals and objectives
Track key performance indicators (KPIs) and measure the success of Contact Center AI products
Create and manage a comprehensive product roadmap, prioritizing features and enhancements based on business impact and customer value
Lead cross-functional teams, including engineering, design, marketing, and sales, to ensure successful product development and launch
Oversee the entire product lifecycle, from ideation and requirements gathering to development, testing, and deployment
Leverage advanced conversational AI technologies, including LLMs and prompt engineering, to create innovative solutions that enhance customer interactions and operational efficiency
Drive the development and integration of AI features such as natural language understanding, sentiment analysis, chatbots, and predictive analytics into our contact center platforms
Champion the development of AI solutions across various contact center functions, including quality management, agent assistance, workforce management, and more
Stay updated on industry advancements in AI and ensure our products remain competitive and cutting-edge
Develop go-to-market strategies with marketing and sales teams to drive product adoption and customer engagement
Engage with customers, partners, and stakeholders to gather feedback, understand pain points, and identify opportunities for improvement
Champion a customer-centric approach to product development, ensuring our AI solutions address real-world challenges and deliver significant value
Provide leadership and mentorship to a team of product managers, fostering a culture of innovation, collaboration, and continuous improvement
Work closely with engineering and data science teams to ensure technical feasibility and successful implementation of AI features
Collaborate with other product leaders to ensure alignment and integration across RingCentral’s product portfolio

Skills

Key technologies and capabilities for this role

Product ManagementAILarge Language ModelsLLMsPrompt EngineeringConversational AINatural Language UnderstandingSentiment AnalysisChatbotsPredictive AnalyticsProduct RoadmapCross-functional LeadershipKPIs

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time role with multiple openings.

What are the key responsibilities for this Director of Product Management role?

Responsibilities include developing product vision and strategy for Contact Center AI, managing the product roadmap, leading cross-functional teams, leveraging AI technologies like LLMs and prompt engineering, and providing leadership to product managers.

What skills and experience are required to succeed in this role?

Success requires expertise in product strategy, AI technologies including large language models (LLMs) and prompt engineering, cross-functional team leadership, customer-centric development, and staying updated on AI industry advancements.

What is the company culture like at RingCentral?

RingCentral fosters a culture of innovation, collaboration, and continuous improvement, with a focus on customer-centric product development and empowering talented individuals to shape the future of AI offerings.

What makes a strong candidate for this position?

A strong candidate will have proven ability to lead product management for AI-driven solutions, experience with LLMs and emerging technologies, skills in cross-functional leadership and roadmap management, and a customer-focused mindset.