Senior Leader of Professional Services - Southern EMEA

Employment Type: Full-Time Location Type: Remote

Position Overview

Confluent is revolutionizing how data moves and what the world can do with it. Our platform enables businesses to stream data in near real-time, allowing them to react faster, build smarter, and deliver dynamic experiences. We are seeking a Senior Leader of Professional Services to join our Customer Success team, playing a pivotal role in guiding customers through business and technological transformations associated with adopting a streaming platform. This role will also contribute to the growth of Confluent’s Global Services team.

Responsibilities

• Lead professional services positioning and delivery in the Southern EMEA region.
• Engage with customers and team members onsite and remotely throughout the customer lifecycle to align business outcomes, ensure clear success criteria, and assess overall customer success.
• Align with strategic delivery partners within the region.
• Mentor and lead staff within the Global Services team.
• Build strong relationships with customers, partners, and team members.
• Assume full responsibility for the Services business in the Southern EMEA region, including sales, team management, and P&L management.
• Drive the transformation of the services team to deliver business value-led customer engagements.
• Define initial professional services direction to ensure customer success and satisfaction by engaging with key customer stakeholders (C-level, VPs, enterprise architects, engineering/design managers, program managers).
• Manage bookings, revenue, margins, and satisfaction targets for customers within the region, and create/drive legal agreements.
• Develop strong executive relationships with delivery partners and build customer awareness of their capabilities.
• Participate in Confluent product and sales strategy conversations impacting customers.
• Contribute to account and regional growth plans.
• Build a high-performance Professional Services team by developing their customer success capabilities and experience.

Requirements

• Highly experienced in proactive customer management, escalation handling, and cooperation across Customer Success teams.
• Experience managing enterprise-level IT projects (10+ years or equivalent capability).
• Experienced in leading and motivating teams through vision, strategy, empathy, and encouragement.
• Demonstrated success in creating and developing remote delivery teams, including resource management, performance assessments, and career/growth planning.
• Experienced in hiring, leading, and mentoring a team of managers and individual contributors in an Enterprise SaaS environment.
• Exceptional communication skills for extensive customer-facing interactions.
• Ability and willingness to travel up to 50% of the time when needed.

What Gives You an Edge

• Expert-level knowledge in the sale/delivery of hybrid software solutions.
• Technical awareness of data management concepts and driving customer value and success.
• BA/BS or equivalent educational background, or an equivalent combination of relevant education and experience.
• 15+ years of relevant professional experience.
• Proven experience as a manager of managers.

About Confluent

We are not just building better tech; we are rewriting how data moves and what the world can do with it. With Confluent, data doesn’t sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.

We are a team of smart, curious individuals who ask hard questions, give honest feedback, and show up for each other. We value collaboration over solo acts, pushing toward something bigger, together.

One Confluent. One Team. One Data Streaming Platform.

Belonging isn’t a perk here. It’s the baseline. We work across time zones and backgrounds, knowing the best ideas co-