Senior Manager, Solutions Architecture (Enterprise Applications)
WillowTreeSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Telecom, MediaIndustries
Requirements
Candidates should possess 15+ years of total experience, including 5+ years in customer-facing roles such as product management, technical consulting, presales, or business development, and 10+ years of experience in the telecommunication industry. They should have experience launching and scaling adoption of emerging technologies in enterprise environments, a willingness to become an expert in ServiceNow products through hands-on demonstrations and configuration, and a strong sense of accountability with the ability to influence, guide, and execute effectively. Furthermore, they must demonstrate a customer-centric approach with strong problem-solving skills, excellent written and verbal communication abilities, and the capacity to convey technical concepts to varied audiences.
Responsibilities
The Director of Outbound Product Manager will own customer adoption initiatives for ServiceNow’s Telcom and Media offerings, collaborating closely with cross-functional teams to drive adoption, align solutions with business priorities, and gather insights that shape the product roadmap. They will guide and support the adoption of products across high-impact accounts, serve as a primary advocate for the Voice of the Customer, guide early access programs to gather feedback, create technical enablement and adoption content, conduct onboarding and enablement sessions, manage community engagement, and collaborate with pundits, partners, and innovators to share ServiceNow’s vision.
Skills
Product Management
Outbound GTM
Customer Adoption
Solution Building
AI Platform
Strategic Planning
Cross-functional Collaboration
Market Strategy
Customer Insights
Product Roadmap
ServiceNow
Cloud-based platform for digital workflows
About ServiceNow
ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.
Santa Clara, CaliforniaHeadquarters
2004Year Founded
$81.5MTotal Funding
IPOCompany Stage
Consulting, Consumer Software, Enterprise SoftwareIndustries
10,001+Employees