Director, Operational Safety & Compliance at Wonder

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Food Production, Food Distribution, Retail FoodIndustries

Requirements

10+ years of experience in workplace safety, risk, or operational compliance roles within multi-unit environments (e.g., foodservice, retail, logistics, production)
Bachelor’s degree, preferably in a related field
Strong working knowledge of OSHA standards, emergency preparedness protocols, and compliance systems
Experience building or scaling safety and BCP programs in fast-paced, distributed operations
Ability to use data-driven tools to monitor workplace safety, identify safety trends and emerging challenges, and translate this data into strategic insights/action
Ability to implement clear and actionable SOPs and lead effective trainings across diverse field teams
Excellent communicator with a strong bias for execution and accountability and strong cross-functional collaboration skills
Ability to adapt, embrace change, and help a company grow flexibly and proactively

Responsibilities

Build a Scalable Operational Safety System: Build strategic alignment with Wonder’s food operations teams on best practices for operational and workplace safety as Wonder scales quickly
Work with the food operations teams to establish the proper KPIs and reporting framework both in a retail and food production/distribution environment
Review, implement and optimize workplace technology systems, including audit tools, GRC systems or EHS platforms, and dashboards for 24/7 visibility across all sites
Ensure compliance with OSHA, other regulatory safety standards, and applicable laws, and serve as point of contact for workplace safety regulators
Review, update, and maintain safety SOPs for injury prevention, physical safety, signage, and inspection protocols
Review and update training protocols at all locations
As part of the Compliance team, develop business continuity plans at a site-specific level tailored to facility type and geography
Support periodic emergency drills and post-incident reviews to improve readiness and reduce response time
Conduct root cause investigations of workplace safety incidents and track closure of corrective actions
Identify systemic issues and lead mitigation efforts in coordination with field teams
Partner with Ops, People, Legal, and Food Safety teams to manage escalations, improve processes, and ensure regulatory compliance
Provide regular briefings to the Operation teams and senior leadership using data-backed insights and field reporting
Build cross-functional alignment by partnering with Operations (Retail and Production), People, Legal, and Food Safety (Retail and Production) teams
Lead and support the Operational leaders to develop a scalable, best-in-class workplace safety culture through proactive communication, training, and policy enforcement

Skills

Key technologies and capabilities for this role

OSHAGRCEHSKPIsSOPsSafety TrainingBusiness ContinuityRegulatory ComplianceAudit ToolsDashboardsData Analysis

Questions & Answers

Common questions about this position

What experience is required for the Director, Operational Safety & Compliance role?

Candidates need 10+ years of experience in workplace safety, compliance, or operational safety roles.

Is this a remote position or does it require on-site work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What teams will this role work with and how many direct reports?

The role is on the Governance team, works closely with Operational leadership, and has one direct report in the production environment to start; it also partners with Ops, People, Legal, and Food Safety teams.

What makes a strong candidate for this position?

A strong candidate is hands-on, data-driven, systems-oriented, with experience building safety functions in high-growth environments and leading cross-functional alignment.

Wonder

Curated multi-restaurant meal delivery service

About Wonder

This company excels in the food delivery industry by offering a distinctive approach that allows customers to enjoy a curated selection of meals from top chefs and restaurants, all through a single delivery. Its commitment to enhancing dining convenience through advanced on-site cooking technology and efficient delivery systems positions it as a leader in its sector. Working here, one would be part of a team that values streamlined service delivery and culinary excellence, making it an attractive employer for those passionate about food technology and customer satisfaction.

New York City, New YorkHeadquarters

2018Year Founded

$1,507.7MTotal Funding

LATE_VCCompany Stage

Consumer Software, Design, EducationIndustries

1,001-5,000Employees

Benefits

Competitive Salary Package

Equity and 401K matching

Medical Plan

Dental Plan

Vision Plan

Risks

Increased competition from Uber Eats and DoorDash could impact Wonder's market share.

Integration challenges from Grubhub acquisition may affect service quality and efficiency.

Rising fuel costs could increase operational expenses for Wonder's truck-based model.

Differentiation

Wonder operates truck-based restaurants, ensuring fresh, on-site food preparation.

Wonder's acquisition of Grubhub expands its market presence and delivery capabilities.

Partnerships with local farms enhance food quality and appeal to health-conscious consumers.

Upsides

Wonder raised $950M in Series C funding, boosting its growth potential.

Integration of AI for route optimization can reduce costs and improve delivery times.

The trend of ghost kitchens allows Wonder to expand menu offerings without physical space.

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