Director of Product at ASAPP

Mountain View, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

YesVisa

Artificial Intelligence, AI & Machine LearningIndustries

Skills

Key technologies and capabilities for this role

Product StrategyRoadmap PrioritizationML PlatformData ToolsRequirements GatheringMarket AnalysisCompetitive AnalysisMetrics DefinitionRisk MitigationCommunicationCollaboration

Questions & Answers

Common questions about this position

What work arrangements does ASAPP offer?

ASAPP embraces both hybrid and remote work to bring the best minds together, wherever they are, with hubs in New York City, Mountain View, Latin America, and India.

What experience is required for the Director of Product role?

Candidates need 10+ years in technical product management with significant leadership experience, deep expertise in ML/AI development tools and platforms, and a proven track record delivering and scaling complex enterprise products.

What are ASAPP's core principles and work environment like?

ASAPP values customer obsession, purposeful speed, ownership, and a relentless focus on outcomes, working in tight, skilled teams that prioritize clarity over complexity in a fast-paced, high-growth startup environment.

What is the salary or compensation for this position?

This information is not specified in the job description.

What makes a strong candidate for this Director of Product role?

Strong candidates are strategic thinkers with an ownership mindset, proven success in driving outcomes in fast-paced environments, and skills in cross-functional collaboration, strong communication, and balancing tradeoffs with engineers and data scientists.

ASAPP

AI tools for enhancing customer service

About ASAPP

ASAPP provides AI-powered tools to improve customer service operations. Their main product is a conversational AI voice and chat agent that accurately transcribes calls, automates call summaries, and generates automated responses to enhance agent productivity. Targeting businesses with high volumes of customer interactions, such as call centers and support departments, ASAPP operates in the customer experience market, which is growing as companies focus on customer satisfaction. They offer their services through a subscription model, allowing clients to access their tools while ensuring ongoing updates. ASAPP's goal is to enhance human performance in customer service by addressing inefficiencies and providing insights that help businesses make informed decisions and improve customer experiences.

New York City, New YorkHeadquarters

2014Year Founded

$369.6MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Benefits

Learning & Development

Comprehensive Health Benefits

Daily Catered Meals

Vacation

401K Program

Family Leave

Risks

Emerging AI startups could erode ASAPP's market share with similar solutions.

Rapid AI advancements may lead to obsolescence if ASAPP doesn't innovate.

Data privacy concerns and regulatory scrutiny could impact ASAPP's operations and client trust.

Differentiation

ASAPP's AI Native products enhance productivity by automating workflows and augmenting human activity.

The CXP platform provides real-time guidance for customer care and sales agents.

ASAPP's machine learning models continuously learn from interactions, improving agent performance without manual programming.

Upsides

CoachingAI automates quality assurance, allowing supervisors to focus on agent coaching.

Frank Slootman's board membership could enhance ASAPP's strategic market positioning.

AutoTranscribe's high accuracy improves contact center efficiency by reducing transcription errors.

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