[Remote] Director of Care Operations at Pair Team

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, BiotechnologyIndustries

Requirements

8+ years of experience in operations with at least 5+ years of experience leading large-scale, clinical/clinical adjacent teams
Experience with managing a P&L, including unit economics
Well versed in driving key performance metrics, building a high-performing team, and change management
A track record of success in healthcare and a strong understanding of its regulatory requirements
Ownership mindset – own driving results for the mission, business, and customer experience
Strong collaboration skills with thought partners from product, clinical and finance teams
Strong desire to work in an early stage startup environment that is fast paced, complex, and has minimal barriers to make decisions (no “red tape”)
Passion for helping individuals experiencing complex chronic needs such as homelessness, severe mental illness, and substance use disorder
Able to flex to a PST-based schedule to support your California-based care team

Responsibilities

Oversee the day-to-day operations of our Enhanced Care Management (ECM) program to ensure delivery targets are consistently achieved
Grow and manage a large, multi-disciplinary care operations team, which includes case managers, nurses and behavioral health providers
Design and optimize workflows, processes, and staffing models to balance scalability, growth, and patient experience
Collaborate with thought partners in product, clinical, finance and growth to ensure operational readiness for new initiatives
Introduce and operationalize performance metrics to drive accountability in alignment with organizational priorities
Lead change management efforts as they arise; which include but aren’t limited to: reorganizations, KPI rollouts, growth initiatives, etc

Skills

Operations Management

Payer Alignment

Care Delivery

Leadership

Strategic Planning

Pair Team

Connects vulnerable patients with local care teams

About Pair Team

Pair Team connects vulnerable patients with local care teams that provide physical, mental, and social services. They achieve this by partnering with large healthcare providers, hospitals, health systems, municipalities, shelters, and social support services. The company focuses on whole-person care, offering their services for free to patients by coordinating resources across their partner network. This model is funded through the Enhanced Care Management benefit of Medi-Cal, ensuring no cost to patients. Additionally, Pair Team compensates community partners for their involvement in patient care, creating a revenue stream for these organizations. They also provide extra support like virtual urgent care, free grocery delivery, and housing navigation, which enhances patient care and eases the workload for healthcare staff. Pair Team stands out by specifically targeting vulnerable populations and collaborating closely with community organizations to deliver comprehensive care.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$18.5MTotal Funding

SERIES_ACompany Stage

Social Impact, HealthcareIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Flexible Vacation Policy

401(k) Retirement Plan

Phone/Internet Stipend

Risks

Over-reliance on Medi-Cal funding poses financial risks with policy changes.

Rapid expansion may strain operational capabilities and affect service quality.

AI integration could lead to data privacy concerns and regulatory challenges.

Differentiation

Pair Team integrates social support services into healthcare for vulnerable communities.

They offer a tech-enabled care team model for safety-net primary care systems.

Pair Team provides whole-person care as a free service to patients.

Upsides

Recent $9M funding will help expand Pair Team's network and scale operations.

CalAIM initiative offers significant opportunities for Pair Team's service expansion.

Appointment of Nate Favini as CMO could drive innovation in clinical services.

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