Director, Managed Services (Remote) at Trace3

Dallas, Texas, United States

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology & ServicesIndustries

Requirements

Bachelor's degree in Computer Science, Engineering, Business Administration, or related field
10+ years of experience in IT operations, managed services, or related field
Proven track record of leading high-performing teams in a 24x7x365 environment
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Ability to exercise sound business judgment and make high-quality decisions
Experience with financial planning and forecasting
Strong leadership skills and ability to lead without a title
Ability to work in a fast-paced, dynamic environment
Experience with vendor management and escalation management

Responsibilities

Oversee all aspects of service engagements, operational performance, and transformative initiatives
Manage department-level deadlines, responsibilities, and deliverables
Ensure readiness for all deliverables to internal and external stakeholders
Manage financial planning and forecasting associated with the business unit
Work with the Trace3 Managed Services leadership team to set and execute the vision and strategy for the DC Ops and Engineering teams
Direct a 24x7x365 operations team with distributed resources across multiple states
Plan, staff, train, and oversee the operations team
Develop and maintain department goals, metrics, and KPIs specific to operations
Conduct routine benchmarking and revision against industry standards and trends
Develop and refine standard operating procedures with control mechanisms to ensure seamless operations

Skills

Key technologies and capabilities for this role

Managed ServicesIT SolutionsConsultingTechnologyInnovationBusiness JudgmentProblem-SolvingLeadershipTeamworkCommunication

Questions & Answers

Common questions about this position

Is this Director of Managed Services position remote?

Yes, the position is remote.

What is the salary or compensation for this role?

This information is not specified in the job description.

What are the key responsibilities of the Director of Managed Services?

The role oversees service engagements, operational performance, transformative initiatives, resource management, contractual lifecycles, financial P&L, governance, vendor management, and escalation resolution for Data Center Operations and Engineering teams.

What is the company culture like at Trace3?

Trace3 has a startup spirit with scalable business advantages, emphasizing Street-Smart resilience, Juice for driving results, and Teamwork that is humble, hungry, smart, respectful, and supportive.

What makes a strong candidate for this Director role?

A strong candidate can manage department-level deadlines and deliverables with minimal direction, handle financial planning and forecasting, and collaborate with leadership to set and execute vision and strategy for DC Ops and Engineering.

Trace3

IT consulting and integration services provider

About Trace3

Trace3 provides technology consulting and integration services to help businesses manage and optimize their IT infrastructure. They focus on ensuring that critical IT assets are properly configured, deployed, and tracked, which helps clients maintain productivity and a competitive edge. Their services cover areas such as IT security, hybrid cloud strategy, and product release planning. Trace3 offers professional integration services that include staging, imaging, asset tagging, and global logistics, enabling businesses to streamline the monitoring and management of their IT assets. This reduces risk and enhances efficiency. Unlike many competitors, Trace3 emphasizes a service-based model, generating revenue through consulting and integration services, and leveraging their expertise in managing complex IT projects. Their goal is to assist businesses in navigating IT challenges and optimizing their technology infrastructure.

Irvine, CaliforniaHeadquarters

2002Year Founded

BUYOUTCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

401(k) Retirement Plan

401(k) Company Match

Competitive Compensation

Training and development programs

Work-life balance and generous paid time off

Collaborative and cool culture

Stocked kitchen with snacks and beverages

Risks

Integration challenges with Zivaro and Tail Wind Informatics may cause operational inefficiencies.

Rapid hiring plans could strain resources and affect service quality.

AI-powered identity analytics partnership may expose Trace3 to security vulnerabilities.

Differentiation

Trace3 excels in IT consulting and integration, focusing on security and cloud strategy.

Their acquisition of Zivaro enhances their government and public sector technology offerings.

Partnership with Omada Identity boosts their identity governance and AI analytics capabilities.

Upsides

Growing demand for hybrid cloud solutions supports Trace3's cloud strategy services.

Expansion into sports industry with Detroit Lions collaboration enhances brand visibility.

Acquisition of Tail Wind Informatics strengthens their data strategy and analytics expertise.

Land your dream remote job 3x faster with AI

Try Jobo Free