VP of Revenue Operations
Rad AISalary not specified
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Director, Logistics and Customer Operations at Nature's Bakery
Chicago, Illinois, United States
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Food and Beverage, Consumer GoodsIndustries
Requirements
- Bachelor’s degree in Business, Supply Chain Management, Logistics, or related field (Master’s preferred)
- 8+ years of experience in customer operations, logistics, or supply chain management, with at least 3 years in a leadership role
- Strong understanding of logistics, transportation, warehousing, and customer service best practices
- Proven track record of driving operational improvements and customer satisfaction
- Excellent leadership, communication, and interpersonal skills
- Proficiency in ERP systems, logistics software, and data analysis tools
- Up to 20% travel is required
- Key competencies: Strategic Thinking, Problem Solving, Customer Focus, Operational Excellence, Team Leadership, Change Management, Financial Acumen
Responsibilities
- Direct logistics operations including warehousing, transportation, and distribution
- Optimize logistics networks to ensure timely and cost-effective delivery of products
- Manage relationships with third-party logistics providers and carriers
- Ensure compliance with all regulatory requirements related to transportation and warehousing
- Implement best practices in inventory management, shipping, and receiving
- Oversee all aspects of customer service, order management, and fulfillment processes
- Develop and implement strategies to enhance customer experience and satisfaction
- Manage Customer Specialist team and ensure high performance and engagement
- Establish and monitor key performance indicators (KPIs) for customer operations
- Resolve escalated customer issues and complaints promptly and effectively
- Lead continuous improvement initiatives to streamline operations and reduce costs
- Analyze operational data to identify trends, inefficiencies, and opportunities for improvement
- Develop and execute logistics and customer operations strategies aligned with business goals
- Drive digital transformation and automation projects within customer operations and logistics
- Build, coach, and develop a high-performing operations and logistics team
- Collaborate with sales, supply chain, IT, and finance to support business objectives
- Communicate effectively with senior leadership, providing regular updates on performance and initiatives
- Develop and manage budgets for customer operations and logistics departments
- Monitor expenses and implement cost-control measures
- Negotiate contracts with logistics providers and vendors
Skills
Logistics Management
Warehousing
Transportation
Distribution
Inventory Management
Customer Service
Order Fulfillment
KPI Monitoring
Process Improvement
Team Leadership
Supply Chain
Third-Party Logistics
Regulatory Compliance
Digital Transformation
Automation
Nature's Bakery
Produces nutritious, real fruit-filled snacks
About Nature's Bakery
Nature's Bakery produces a range of healthy snacks that are filled with real fruit. Their product offerings include Whole Wheat Fig Bars, Oatmeal Crumble Bars, Gluten-Free Fig Bars, and Brownie Bars, catering to various dietary needs such as whole grain and gluten-free options. These snacks are aimed at health-conscious consumers, including busy professionals, parents, and fitness enthusiasts, who seek convenient and nutritious food choices. Nature's Bakery stands out from competitors by emphasizing the use of thoughtful, real ingredients in their products. They operate a direct-to-consumer sales model through their website, alongside retail distribution, and offer a subscription service for regular deliveries of their snacks. The company's goal is to provide delicious and nutritious snack options while ensuring customer satisfaction through quality ingredients and a convenient shopping experience.
Carson City, NevadaHeadquarters
2011Year Founded
ACQUISITIONCompany Stage
Food & Agriculture, Consumer GoodsIndustries
201-500Employees
Benefits
Health Insurance
401(k) Retirement Plan
401(k) Company Match
Paid Vacation
Paid Sick Leave
Paid Holidays
Paid Short-Term Disability
Paid Life Insurance
Wellness Program
Pet Insurance
Risks
Rising costs of plant-based ingredients may impact Nature's Bakery's profit margins.
Increased competition from emerging health-focused snack brands could erode market share.
The $237 million facility expansion in Salt Lake City poses financial risks if sales don't grow.
Differentiation
Nature's Bakery offers a wide range of dietary options, including gluten-free and plant-based.
The company emphasizes real, thoughtful ingredients in all its snack products.
Nature's Bakery provides customizable snack boxes with subscription services for convenience.
Upsides
The health and wellness food market is expected to grow at a CAGR of 9.2%.
Nature's Bakery's expansion into e-commerce aligns with the $250 billion online grocery market.
The 'snackification' trend supports increased demand for Nature's Bakery's snack products.
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