Job Description

Employment Type: Full-time Location Type: Remote

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Position Overview

As a member of the DT PMO team, you will be instrumental in delivering some of the most innovative and cutting-edge technologies and products to market. We are truly a team, supporting each other and celebrating our successes!

Responsibilities

• Work side-by-side with business, product, and technology leaders on high-visibility, mission-critical, large, and complex programs, and drive them from original concept through final implementation.
• Take a strategic program leadership role to establish in-take process, prioritization, OKR alignment, milestones, deliverables, and success criteria for your programs, ultimately ensuring value realization.
• Help manage risks and dependencies and escalate impediments to meet program objectives.
• Provide transparent and forthright communications with all areas affected by your programs, including cross-functional stakeholders, business sponsors, and vendors; simplify complex issues into crisp, actionable executive-level status.
• Generate new data needs and requirements to provide actionable insights to senior leadership.
• Ensure adherence to processes, quality standards, and deliverables so that your programs are delivered with machine-like & data-driven predictability.
• Plan and facilitate collaboration from executive-level meetings and large cross-functional events to the day-to-day activities as required.
• Provide a proactive, strategic perspective on improvements to the business and SDLC processes.
• Create and maintain process documentation where needed to promote best practices and leverage lessons learned.
• Analyze trends and data and create reports and dashboards to provide actionable insights to senior leadership.
• Define governance models and operating models for the programs being managed. Socialize and operationalize these models for successful execution.
• Host regular release working stream, operating & steer committee meetings & executive read-outs; deliver crisp status updates to all stakeholders and senior leadership in the most effective manner.
• Deliver hands-on coaching of individual scrum teams in all aspects of scrum - daily meetings, planning, self-organization, collaboration, iterative development, workshops, etc.
• Apply Scaled Agile (SAFe) or Agile digital execution and communication across multiple cross-functional teams, including design, research, UI UX, Architecture, product management, and engineering.
• Help all executing & operating teams to deploy effective tooling to define and prioritize the backlog of work for assigned projects, including the creation of epics and stories for new features, enhancements to existing features, functionalities, and improving digital experience quality based on customer satisfaction or feedback.
• Work closely with product leaders to transform their vision into roadmaps powered by the ServiceNow toolset.

Qualifications

To be successful in this role, you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential.