Director, IT Operations at Workday

Pune, Maharashtra, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SoftwareIndustries

Requirements

8+ years of leadership experience in IT Operations or Business Application Service Delivery in a large global organization
8+ years of experience leading globally distributed teams that support a 24x7 operations model
15+ years of technical experience in IT Operations, Service Delivery, or similar technology management roles
Demonstrated experience leading the transformation of IT Operations practices, processes, and capabilities over time in a large-scale environment
Strong understanding of ITSM practices and the ability to articulate implementation strategies
Proven ability to develop, gain alignment to, and implement a strategic roadmap

Responsibilities

Develop and implement comprehensive application management policies and procedures to optimize service delivery and drive operational excellence
Champion the adoption of ITSM processes across all enterprise business applications to ensure consistency, reliability, and security
Define, own, and report on key metrics to track and communicate progress toward increasing efficiency, service maturity, and resilience
Engage with business and IT leaders to align priorities, evangelize ITSM capabilities, and ensure high levels of service delivery and customer satisfaction
Partner with the ITSM technical team to implement process improvements
Manage relationships with external service providers and vendors to ensure continuous improvement of service quality in a cost-effective manner
Partner with audit and compliance teams to track, report on, and ensure process adherence for all critical IT operations, maintaining an audit-ready posture

Skills

Key technologies and capabilities for this role

ServiceNowJiraConfluenceIT Service ManagementIT OperationsAgile DevelopmentAutomation

Questions & Answers

Common questions about this position

What is the employment type for this Director, IT Operations role?

This is a full-time position.

Is this Director, IT Operations role remote or office-based?

This information is not specified in the job description.

What key skills are needed for the Director, IT Operations position?

The role requires expertise in ITSM practices, ServiceNow platform management, and agile development tools like Jira and Confluence, along with skills in process improvement, metrics definition, and stakeholder engagement.

What is the company culture like at Workday?

Workday's culture is rooted in integrity, empathy, and shared enthusiasm, emphasizing collaboration, bold ideas, genuine care, trust to take risks, and support for long-term growth.

What makes a strong candidate for the Director, IT Operations role?

Strong candidates are curious minds and courageous collaborators who bring optimism and drive, with experience championing ITSM adoption, developing policies, and partnering with leaders to drive operational excellence.

Workday

Cloud applications for finance and HR management

About Workday

Workday provides enterprise cloud applications that focus on finance and human resources for medium to large-sized businesses across various industries. Its main products include Workday Human Capital Management, Workday Financial Management, Workday Adaptive Planning, and Workday Student, which help organizations manage their workforce and streamline financial operations. The software operates on a subscription model, allowing clients to pay a recurring fee based on the number of users and specific modules needed. This model supports continuous updates and improvements to the software. Workday stands out from competitors due to its strong emphasis on customer satisfaction and employee engagement, offering tools like Workday Peakon Employee Voice to enhance workforce experience. The company's goal is to provide essential tools that improve operational efficiency and support businesses in managing their human resources and financial operations effectively.

Pleasanton, CaliforniaHeadquarters

2005Year Founded

$209.4MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Flexible Work Hours

Hybrid Work Options

Performance Bonus

Stock Options

Professional Development Budget

Conference Attendance Budget

Risks

Emerging HR tech startups like Buk could challenge Workday's market share.

Dependency on third-party platforms like Udemy may complicate service delivery.

Strategic shifts under new leadership could disrupt existing customer relationships.

Differentiation

Workday is a leader in cloud-based HCM and ERP solutions for large enterprises.

The company offers a subscription model ensuring steady revenue and continuous software updates.

Workday's focus on employee engagement tools like Peakon sets it apart in the market.

Upsides

Increased demand for cloud HCM solutions boosts Workday's market potential.

AI-driven analytics enhance Workday's financial management offerings with predictive insights.

Workday's partner ecosystem expansion, like with MetLife, opens new customer opportunities.

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