[Remote] Director, Global Business Product Owner - CXM Transformation, Service & Repair Experience at Johnson & Johnson

Canada

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, MedTechIndustries

Requirements

Deep expertise in CRM systems
Expertise in business process design and implementation
Expertise in agile product management in a complex, global environment

Responsibilities

Develop and maintain the global product vision, roadmap, and backlog for CRM capabilities, ensuring alignment with business goals and delivery of measurable value by way of incremental revenue and cost avoidance
Translate strategic business needs into detailed requirements, user stories, and acceptance criteria
Prioritize features and/or enhancements based on business value, technical feasibility, and stakeholder input
Act as the primary liaison between Global Business Units, Regional Leadership, IT, and the Program team
Lead collaboration with cross-functional teams, including Sales, Marketing, Customer Service, Service & Repair, Professional Relations & Operations
Manage expectations, communicate progress, and gather feedback from executive sponsors and key stakeholders
Act as an empowered decision-maker regarding prioritization, removing roadblocks and driving timely decisions
Gather, analyze, and document business requirements, ensuring clarity and completeness
Drive process optimization to ensure CRM functionalities support efficient and scalable business operations
Lead workshops and sessions to elicit detailed requirements and validate solutions
Collaborate within an Agile team framework to ensure timely delivery of capabilities in alignment with SME feedback
Review and accept deliverables, ensuring they meet acceptance criteria and quality standards
Continuously refine the product backlog based on evolving business needs and feedback
Support change management initiatives to maximize user adoption and value realization
Develop training, communication, and support strategies for end-users
Collaborate with leaders and team members to ensure successful market launch and continuous improvement across the product lifecycle
Define KPIs and success metrics

Skills

CRM

Product Ownership

Agile

Business Process Design

Project Management

Customer Experience Management

CXM Transformation

Service & Repair

Johnson & Johnson

Healthcare products in pharmaceuticals and devices.

About Johnson & Johnson

Johnson & Johnson operates in the healthcare sector with three main areas: pharmaceuticals, medical devices, and consumer health products. In the pharmaceuticals segment, the company develops prescription drugs for various medical conditions such as cancer and infectious diseases. The medical devices segment provides products used in surgeries and other medical procedures, while the consumer health segment offers over-the-counter products, including baby care and personal health items. Johnson & Johnson generates revenue through direct sales and partnerships, and it invests significantly in research and development to create new products that meet the needs of consumers and healthcare providers. The company stands out from competitors by emphasizing diversity, equity, and inclusion in its workplace, fostering an environment where employees can share their perspectives. Its goal is to improve patient outcomes and enhance the overall health and well-being of individuals globally.

New Brunswick, New JerseyHeadquarters

1886Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

J&J faces a class action lawsuit in Australia over ineffective cold and flu medications.

Former J&J executives joining other firms could lead to increased competition.

Ongoing legal battles, like the lawsuit against Cigna, pose financial liabilities for J&J.

Differentiation

J&J operates in three segments: pharmaceuticals, medical devices, and consumer health.

The company invests heavily in R&D for innovative medical solutions and products.

J&J is committed to diversity, equity, and inclusion in its workplace culture.

Upsides

J&J's collaboration with Helsinki University Hospital focuses on value-based healthcare models.

The rise of personalized medicine offers J&J opportunities in targeted therapies.

Increased focus on digital health solutions presents expansion opportunities for J&J.

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