Director, Facilities & Operations at Fidelity Investments

Merrimack, New Hampshire, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Real Estate, Facilities Management, Financial ServicesIndustries

Requirements

Bachelor’s degree in business, facilities management, architecture, engineering or other related area is preferred
Graduate degree in a related field is desirable
10+ years of real estate management experience with increasing responsibility is preferred
Strength in project management, property, asset and facilities management, real estate finance/accounting and leasing, with particular skill in at least one area
Ability to work through ambiguity to drive solutions
Excel at oral communication and listening skills
Customer service-focused and easily forge strong relationships
Quick-thinking and remain calm during stressful or emergent situations
24x7 on-call coverage
100% of time on-site
Occasional travel

Responsibilities

Leading a team focused on delivering quality services to enable the success of Fidelity businesses
Leading resources that handle the day-to-day functions of facilities management: operational risk management, vendor management, critical infrastructure & engineering, repairs & maintenance, amenities (hospitality, fitness & food & beverage), cleaning, landscaping, and others
Ensuring outsourced resources provide quality property and facility management services, per their contractual agreement, with a focus on risk mitigation and operational excellence
Financial stewardship: reviewing and approving all building expenses and working closely with Fidelity Real Estate Finance on tracking, validating, and controlling costs
Developing an annual and multi-year regional operating and infrastructure capital plan to be presented to senior leaders on an ongoing basis
Partnering with Real Estate teams (Amenities and Program Management, Project Design and Delivery, and others) to align priorities, develop and implement regional programs and projects
Partnering with Engineering Services to ensure consistent standards and performance are achieved across the region
Cultivating key partnerships with Global Security & Investigations, Enterprise Infrastructure and Enterprise Business Resiliency to ensure that business unit contingency needs are met during an event
Supporting the Sustainability Office and Regional Sustainability Workstreams to develop and implement solutions that promote environmental initiatives
Drafting/sending communications regarding building disruptions or campus work, with action plans to address
Oversee all operational aspects of the Merrimack campus (c.1.12 million square feet) and other locations as may be assigned

Skills

Key technologies and capabilities for this role

Facilities ManagementProject ManagementReal Estate ManagementAsset ManagementProperty ManagementReal Estate FinanceAccountingLeasingExpense ManagementInfrastructure PlanningCustomer ServiceOral Communication

Questions & Answers

Common questions about this position

What is the location for this Director, Facilities & Operations role?

The role is based at the Merrimack, New Hampshire campus, overseeing operations for approximately 1.12 million square feet and other locations as assigned.

What education and experience are required for this position?

A Bachelor’s degree in business, facilities management, architecture, engineering or related area is preferred, with a graduate degree desirable, plus 10+ years of real estate management experience with increasing responsibility.

What key skills are needed to succeed in this role?

Strength in project management, property, asset and facilities management, real estate finance/accounting and leasing is required, particularly in at least one area, along with strong interpersonal abilities, oral communication, listening skills, customer service focus, and ability to work through ambiguity while remaining calm in stressful situations.

What is the team structure for this position?

The role reports to the VP, Facilities & Operations and includes a team of peers across the globe for support and camaraderie.

What salary or compensation does this role offer?

This information is not specified in the job description.

Fidelity Investments

Investment management and financial services provider

About Fidelity Investments

Fidelity Investments offers a range of financial services and tools designed to help individuals manage their investments and stay informed about the markets. Their products include mobile applications and market monitoring tools that provide users with real-time market quotes, news, and trading capabilities. For example, the Fidelity Market Monitor for Glass delivers daily market quotes directly to Google Glass, while the Fidelity app for Windows Phone 8 allows users to access news and trading tools on their mobile devices. Additionally, features like the Watch List Visualization for iPad help users track stock price changes over time using a heatmap. What sets Fidelity apart from its competitors is its focus on integrating new technologies and user-friendly interfaces to enhance the investment experience. The goal of Fidelity Investments is to empower individuals with the information and tools they need to make informed financial decisions.

Boston, MassachusettsHeadquarters

1946Year Founded

$120,238.8MTotal Funding

DEBT_FINANCINGCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Mental Health Support

Hybrid Work Options

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Parental Leave

Student Loan Assistance

Tuition Reimbursement

Risks

Loss of key personnel like Gita Bal may impact Fidelity's research capabilities.

Increased competition from Vanguard's new division could draw clients away from Fidelity.

Potential reputational risk from Bitcoin ETF outflows could affect Fidelity's offerings.

Differentiation

Fidelity Labs offers innovative beta products like Market Monitor for Google Glass.

Fidelity's mobile solutions are available on multiple platforms, including Windows Phone and iPad.

Fidelity's Open Limit Order Visualization provides unique insights into order execution proximity.

Upsides

Increased adoption of wearable tech could boost Fidelity's mobile solutions.

Growing interest in Bitcoin ETFs suggests expansion in Fidelity's digital asset offerings.

Rise of AI could benefit Fidelity's data analytics and AI-driven investment strategies.

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