Director, Customer Supply Chain at Stanley Black & Decker

Mississauga, Ontario, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Manufacturing, Supply Chain, RetailIndustries

Requirements

BA/BS Degree in Supply Chain Management, Operations Management, or related field required; MBA preferred
7+ years of Customer Operations or Supply Chain experience
7+ years of People Leader experience
Advanced computer proficiency (Microsoft Office, SAP, Excel, Business Warehouse)
Effective project management skills and team leadership skills
Strong cross-functional supply chain process knowledge
Exceptional analytical skills and problem-solving ability; strong attention to detail
Ability to effectively communicate across all levels of the organization
Ability to travel up to 20%
Bilingual – French & English – an asset

Responsibilities

Lead the strategic development and execution of supply chain initiatives focused on optimizing order fulfillment, service levels, and operational efficiencies
Drive improvements to service levels, demand forecast, on-time and in full (OTIF) delivery rates, and overall customer collaboration
Act as the primary liaison between the company and key customer accounts, ensuring seamless supply chain integration and continuous improvement to enhance customer satisfaction and business results
Manage a diverse team in multiple business locations
Build strong relationships with customers, understand their supply chain needs, and advocate for them within Stanley Black & Decker Canada
Collaborate with Sales, Operations, Logistics, and IT teams to ensure alignment of customer requirements and supply chain processes
Ensure compliance with relevant regulations, company policies, and customer standards
Drive continuous improvement and complexity reduction initiatives using Lean, Six Sigma, or other methodologies
Prepare and present regular reports on supply chain performance, customer satisfaction, and strategic initiatives to senior leadership
Track and report Supply Chain Customer Compliance and develop processes and business models to mitigate compliance fines

Skills

Key technologies and capabilities for this role

Supply Chain ManagementOrder FulfillmentDemand ForecastingOTIF DeliveryCustomer CollaborationTeam LeadershipProcess ImprovementStrategic PlanningOperational EfficiencyService Levels Optimization

Questions & Answers

Common questions about this position

What is the location for this Customer Supply Chain Director role?

The role is based at the head office in Mississauga, Canada.

What education and experience are required for this position?

A BA/BS Degree in Supply Chain Management, Operations Management, or related field is required (MBA preferred), along with 7+ years of Customer Operations or Supply Chain experience and 7+ years of People Leader experience.

What technical skills are needed for this role?

Advanced computer proficiency in Microsoft Office, SAP, Excel, and Business Warehouse is required, along with effective project management and team leadership skills.

What is the company culture like at Stanley Black & Decker?

The company values people with a sense of purpose, integrity, and relentless pursuit of excellence, and is part of a global team of nearly 60,000 professionals; it has been awarded Canada's Top Employers for Young People, Greater Toronto's Top Employers, and Canada’s Best Diverse Employers.

What does the role entail in terms of team management?

The position involves leading a strategic team of customer-focused individuals and managing a diverse team in multiple business locations.

Stanley Black & Decker

About Stanley Black & Decker

New Britain, ConnecticutHeadquarters

1843Year Founded

IPOCompany Stage

Industrial & Manufacturing, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

401(k) Retirement Plan

Employee Stock Purchase Plan

Paid Vacation

Paid Sick Leave

Paid Holidays

Unlimited Paid Time Off

Wellness Program

Phone/Internet Stipend

Risks

Emerging Asian tool manufacturers increase competition, impacting market share and pricing.

Stricter environmental regulations may raise production costs for power tools.

Growing tool rental services could reduce individual tool purchases, affecting sales.

Differentiation

Stanley Black & Decker integrates WhisperDrive technology, enhancing product performance and market appeal.

DEWALT's POWERSHIFT system reduces CO2e emissions by up to 60%, leading in eco-friendly tools.

CRAFTSMAN's seven 2024 Pro Tool Innovation Awards highlight its industry-leading innovation.

Upsides

Partnership with WECS Renewables expands reach into the renewable energy sector.

Increased demand for eco-friendly tools boosts DEWALT's market traction in North America.

DEWALT's tool donation initiative supports tradespeople, potentially increasing brand loyalty.

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