Director, Customer Success at Modernizing Medicine

ModMed offers a competitive benefits package including complimentary office lunches and dinners on select days for eligible employees in India.

The role is to lead the India Customer Success team and oversee operations, with ModMed having a growing office in Hyderabad, India, suggesting an office-based position there, though the company also supports a robust remote workforce.

Key responsibilities include aligning policies and KPIs across offices as part of the Customer Success Leadership Team, managing all team staff activities like onboarding, training, hiring, and metrics, driving communication between India and global teams, and developing the 3-year CS India organization strategy, needs, and budget.

The company culture features a team of bright, passionate, and positive problem-solvers united in a mission to place doctors and patients at the center of care, with recognitions as a Best Place to Work and among the fastest-growing companies.

A strong candidate is an experienced strategic leader who can scale operations, hold teams accountable to key metrics, manage staff activities including hiring and training, drive cross-team alignment, and develop long-term organizational strategy.