Director, Customer Quality Engineering at Western Digital

San Jose, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Data Storage, HardwareIndustries

Requirements

10+ years of experience in Storage industry with at least 5+ years of management experience in Quality, Engineering, or Manufacturing
Bachelor’s degree in Engineering or equivalent combination of professional experience
Customer facing experience preferred but not required
Strong knowledge of quality and reliability and ability to drive issue resolution following 8D methodology
High level of analytical skills
Strong organizational and project management skills
Excellent communication (fluent in English, any other language is a plus) and presentation skills
Resilient and able to deal with challenging situations
Flexible to meet the demands of the role
Quick learner - can pick up new tools for reporting and analysis

Responsibilities

Lead a team of highly experienced Customer Quality and Product Insights Engineers with primary focus on monitoring product performance at customer Integration and Field
Identify problematic areas and issues that need quick resolution
Ensure WD Quality leadership and Intimacy and Top QBR Customer Quality Rankings and Scores
Coordinate the work of cross-functional teams to resolve product related issues at customers
Represent the Company, Quality Organization, and the Team in internal or customer-facing meetings

Skills

Customer Quality Engineering

Product Insights

Quality Leadership

Cross-Functional Coordination

QBR

Reliability Engineering

Team Leadership

Western Digital

Provides data storage solutions and services

About Western Digital

Western Digital provides a variety of data storage solutions, including Network Attached Storage (NAS), Storage Area Network (SAN), private cloud, and hyper-converged infrastructure. Their products are designed to help businesses manage and store data efficiently and reliably. For example, their all-flash arrays are optimized for high input/output applications, while the JetStor brand offers cost-effective NAS and SAN arrays that support multiple host ports for improved performance. What sets Western Digital apart from its competitors is its extensive experience in the data storage market and its ability to cater to a wide range of clients, from large corporations to small businesses. The company's goal is to deliver high-value storage solutions that meet the diverse needs of its customers, ensuring they have the tools necessary for effective data management.

San Jose, CaliforniaHeadquarters

2014Year Founded

$927.9MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Paid sick leave & vacation time

Medical/dental/vision insurance

Life, accident, & disability insurance

Tax-advantaged flexible spending and health savings accounts

Employee assistance program

Tuition reimbursement

Employee stock purchase plan

Western Digital Savings 401(k) Plan

Risks

Seagate's HAMR technology may outperform Western Digital's ePMR in high-capacity HDDs.

Toshiba's HAMR and MAMR technologies intensify competition in the storage market.

Focus on consumer products may neglect enterprise client needs, risking market share.

Differentiation

Western Digital leads in high-capacity HDDs with 32TB UltraSMR and ePMR technology.

The company offers diverse storage solutions, including NAS, SAN, and private cloud.

Western Digital's SanDisk and WD_BLACK brands target creators and gamers effectively.

Upsides

Growing demand for high-capacity storage driven by AI and data-intensive applications.

Recent product launches cater to the expanding gaming and content creation markets.

Advancements in ePMR technology enhance Western Digital's competitive edge in HDDs.

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