Director, Customer Advocate at ServiceNow

Stockholm, Stockholm County, Sweden

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Enterprise Software, IT ServicesIndustries

Requirements

15–20 years of experience in sales or customer-facing leadership roles, with a strong track record of driving strategic deals
Exceptional organizational and prioritization skills, with the ability to manage short- and mid-term objectives
Meticulous attention to detail and a passion for excellence
Strong leadership and influencing capabilities across diverse stakeholder groups
Proven ability to foster collaboration, resolve conflicts, and drive cross-functional alignment
Customer-centric mindset with a problem-solving orientation
Strategic thinker with sharp business judgment and the ability to see the big picture
Executive presence with outstanding verbal and written communication skills

Responsibilities

Drive and manage all executive-level engagements across the top 50 enterprise accounts in EMEA North, including meetings with CEOs, CIOs, CDOs, and other C-suite stakeholders
Establish and maintain a structured cadence of executive governance for strategic customers, ensuring consistent and value-driven interactions
Own the end-to-end process for C-suite meetings—developing agendas, crafting business propositions, conducting customer business analysis, creating content, and driving execution of outcomes
Deepen relationships with key C-suite personas, positioning ServiceNow as a strategic partner and contributing to the region’s growth strategy
Act as a connector across functions, aligning internal stakeholders to deliver best-in-class customer experiences
Capture key takeaways, assign and track action items, and ensure timely follow-up and resolution
Ensure strong executive sponsorship and advocacy for strategic accounts, supporting deal progression and governance
Collaborate with sales teams to enhance C-suite meeting effectiveness—ensuring timely briefing materials, clear follow-ups, and accountability for commitments
Represent or deputize for the GVP in executive meetings as needed
Contribute to big deal reviews and quarterly business reviews (QBRs), providing insights and coaching aligned with customer agendas
Prepare executive briefs and presentation materials for the GVP and yourself, tailored to each customer engagement
Work closely with big deal leaders and country managers to align on strategic priorities and customer engagement plans

Skills

Executive Engagement

C-Suite Management

Customer Governance

Strategic Partnership

Business Analysis

Meeting Orchestration

Cross-Functional Leadership

Customer Intimacy

Account Management

EMEA Operations

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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