Director, Business Strategy & Operations Management at Tomo

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, MortgageIndustries

Requirements

6+ years at a top-tier management consulting firm (BCG, McKinsey, Bain), with experience in corporate strategy and multiple process optimization engagements
Demonstrated ability to break down complex problems and create clear frameworks, analyses, and recommendations
Strong project ownership skills with experience driving cross-functional execution
Excellent written and verbal communication skills, including synthesis for senior audiences, especially in slide deck creation
Structured, analytical thinker who applies rigor to identifying “the what,” paired with the EQ to understand “the why.”
Capable of translating insights into actions and following through with disciplined execution
Skilled at influencing through persuasion and working across technical and operational teams
Curious about mortgage operations, financial services, and operational excellence
Preferred
Experience in fintech, mortgage, lending, real estate, or other regulated operational environments
Familiarity with operational KPIs, sales funnel analytics, and quality measurement frameworks
Comfort working with dashboards, analytical tools, or SQL (helpful but not required)

Responsibilities

Lead complex process evaluations and optimizations across mortgage operations and sales
Manage complicated business process optimizations in partnership with functional leaders
Build RACI-driven communication loops, ensure remediation (training, tooling, process redesign), and track impact over time
Serve as the responsible owner for new cross-functional project launches
Lead high-stakes corporate and business initiatives, ensuring structured planning, disciplined execution, and measurable outcomes
Conduct deep category and competitive analysis to guide decisions on product, operational investments, and long-term positioning
Translate research into clear recommendations for leadership
Support the CEO and Finance in board materials, investor updates, strategic narratives, and research
Synthesize complex data into clear insights that support decision-making
Participate in tracking, evaluating, and negotiating with third-party vendors
Build analyses that size value, assess ROI, and support selection decisions

Skills

Key technologies and capabilities for this role

Process OptimizationProgram DesignRACICross-Functional LeadershipProject ManagementStrategic PlanningBusiness OperationsStructured Problem-SolvingCompetitive AnalysisMortgage OperationsSales Operations

Questions & Answers

Common questions about this position

What is the work location or remote policy for this role?

This information is not specified in the job description.

What salary or compensation is offered for the Director of Business Strategy & Operations Management position?

This information is not specified in the job description.

What key skills are required for this role?

The role requires structured analytical thinking, disciplined execution, influencing through persuasion across technical and operational teams, and curiosity about mortgage operations and financial services.

What is the company culture like at Tomo?

Tomo focuses on rigor, discipline, structured problem-solving, thriving in ambiguity, analytical depth, and hands-on execution, with close partnerships across Operations, Sales, Product, Engineering, Marketing, and the CEO.

What makes a strong candidate for this position?

Strong candidates excel in structured problem-solving, thrive in ambiguity, bring analytical rigor paired with emotional intelligence, and have the ability to influence across teams while driving execution.

Tomo

Token-based social platform for creators

About Tomo

Tomo Inc. operates a platform called Astro that enhances social interactions between creators and their supporters in the Web3 space. Astro provides features like direct messaging, private rooms, and personalized feeds, all secured by blockchain technology. The platform uses tokens to create unique engagement opportunities, allowing supporters to access exclusive content and privileges based on their token holdings. Tomo targets the rapidly growing creator economy, which includes individuals and small businesses generating income through content creation. The company employs a freemium business model, offering basic features for free while charging for advanced features and premium content, often paid for with tokens. Tomo's goal is to reshape how creators and their audiences connect and engage.

None, CaliforniaHeadquarters

2020Year Founded

$3.4MTotal Funding

SEEDCompany Stage

Consumer Software, Crypto & Web3Industries

11-50Employees

Risks

Blockchain technology evolution may outpace Tomo's current platform capabilities.

Intensifying regulatory scrutiny on token-based transactions poses compliance challenges.

Volatility in cryptocurrency markets affects Tomo's token-based revenue model.

Differentiation

Tomo integrates AI and blockchain for a seamless home-buying experience.

Astro platform offers token-based social interactions for creators and supporters.

Tomo's multi-chain wallet enhances digital asset management within Telegram.

Upsides

Tomo raised $3.5 million in seed funding led by Polychain Capital.

Growing creator economy boosts demand for platforms like Astro.

Increasing interest in SocialFi platforms enhances Tomo's market potential.

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