Diagnostic Operations Specialist at Crestwood Behavioral Health

North Carolina, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Behavioral Health, Autism ServicesIndustries

Requirements

Ability to coordinate end-to-end diagnostic evaluation processes, including scheduling, documentation, and communication
Strong organizational skills for collecting, reviewing, and maintaining records in EMR systems
Proficiency in tracking payments, financial documentation, and workflows
Excellent professional and compassionate communication skills with families, clinicians, and teams
Capability to monitor progress, identify barriers, and report on turnaround times and satisfaction metrics
Experience or aptitude in data analysis, reporting, and process improvement
Knowledge of secure storage and chain-of-custody for assessment materials

Responsibilities

Coordinate all diagnostic evaluation scheduling, including intake, evaluations, follow-ups, and re-assessments
Serve as primary point of contact for families on scheduling, documentation, logistics, and questions
Communicate professionally with caregivers, referral partners, and internal teams
Collect and track deposit payments and pre-service financial documentation
Provide status updates to families and ensure timely completion of pre- and post-evaluation steps
Collect, review, and organize intake packets, developmental histories, school records, medical documentation, and consent forms
Prepare assessment materials (scoring sheets, rating scales, digital forms, testing packets) for clinicians
Upload and maintain records in EMR with accuracy and timeliness
Maintain secure storage, inventory, and chain-of-custody tracking of assessment materials
Track evaluation progress from referral to report delivery, identifying and escalating barriers
Monitor and report on referral-to-evaluation and evaluation-to-report turnaround times
Track and report on family satisfaction, identifying themes or barriers
Support clinicians with scheduling, documentation, and follow-up tasks
Coordinate warm handoffs to ABA intake team for therapy services
Partner with Director of Workforce Planning & Client Experience to compile, analyze, and present operational data
Identify workflow bottlenecks and collaborate on refining scheduling, documentation, and throughput processes
Assist in developing, refining, and maintaining report templates, standardized tools, and EMR/CRM efficiencies
Track family satisfaction indicators and participate in diagnostic experience improvement initiatives

Skills

Key technologies and capabilities for this role

SchedulingAdministrative CoordinationFamily CommunicationDocumentation ManagementPayment ProcessingProcess ImprovementIntake ManagementService Continuity

Questions & Answers

Common questions about this position

What is the employment type for the Diagnostic Operations Specialist role?

This is a full-time position.

What are the main responsibilities of the Diagnostic Operations Specialist?

The role involves coordinating diagnostic evaluation scheduling, serving as the primary contact for families, handling documentation and assessment logistics, and tracking evaluation progress to ensure timely service delivery.

What skills are needed for this position?

Key skills include strong organizational abilities for scheduling and documentation, professional and compassionate communication with families and teams, and accuracy in managing financial workflows, EMR records, and assessment materials.

What is the company culture like at Kind Behavioral Health?

The company encourages all to THINK BIG, HAVE FUN, DO GOOD, and BE KIND, while providing outstanding quality care and exceptional clinical outcomes in a supportive environment.

What makes a strong candidate for the Diagnostic Operations Specialist role?

A strong candidate excels in operational coordination, maintains meticulous attention to detail in documentation and financial processes, and demonstrates compassionate communication to support families and clinical teams effectively.

Crestwood Behavioral Health

Provides tailored mental health services in California

About Crestwood Behavioral Health

Crestwood Behavioral Health, known for its tailored mental health services throughout California, cultivates a supportive and adaptive work environment. The company is distinguished by its accreditation from CARF, underscoring its commitment to maintaining high standards in mental health care and flexibility in addressing diverse needs. Working at Crest sheath offers a unique opportunity to engage in meaningful, recovery-oriented work in a growing field, ensuring personal and professional growth.

520 Capitol Mall #800, Sacramento, CA 95814, USAHeadquarters

1968Year Founded

VENTURE_UNKNOWNCompany Stage

501-1,000Employees